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About the Role

As Club Millésime Supervisor, you'll lead the team on the floor, ensuring every guest interaction reflects Sofitel's luxury standards while creating memorable experiences and driving operational excellence.

Responsibilities

• Supervise the Club Millésime team, delivering exceptional luxury service and supporting team success.
• Create memorable guest experiences by welcoming VIPs, ALL members and Club Millésime guests with personalised service.
• Oversee the daily operation of the lounge, ensuring outstanding presentation, food and beverage service, and attention to detail.
• Resolve guest enquiries with confidence and professionalism, turning every interaction into a positive experience.
• Work collaboratively with Front Office, Housekeeping and the culinary team to deliver seamless guest experiences.
• Coach and support team members while maintaining Sofitel's luxury standards and brand expectations.
• Contribute to the smooth day-to-day operation of Club Millésime through strong organisation, communication and a commitment to continuous improvement.

Requirements

• Previous supervisory experience in a luxury hotel, executive lounge, Front Office or Food & Beverage environment is highly regarded.
• A passion for delivering exceptional guest experiences and personalised luxury service.
• Strong leadership, communication and problem-solving skills.
• Ability to thrive in a fast-paced environment while leading by example.
• Experience with Opera Cloud PMS (or a similar system) is preferred.
• Current RSA certification.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Full working rights in Australia are required for this role.

Skills

• Leadership
• Communication
• Problem-solving
• Opera Cloud PMS (or similar system)

Location

• Sydney

Work Type

• Full-Time
• Permanent

Experience Level

• Supervisory

Benefits

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

About the Company

• Sofitel Sydney Wentworth blends heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.
• Club Millésime is an exclusive executive lounge offering personalised service, bespoke experiences and elevated hospitality for our most valued guests.

Equal Opportunity

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.