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About the Role
The Hoxton, Charlottenburg is seeking an experienced Groups & Events Coordinator to manage and convert group, meeting, and event inquiries, driving revenue and ensuring exceptional client experiences. This role is crucial for supporting the growth of the hotel's groups and events business.
Responsibilities
- Own and manage Groups & Events enquiries from first contact through to execution.
- Handle calls and emails, responding promptly to ensure a memorable first impression.
- Manage the booking pipeline, including proposal creation, contract management, rooming lists, detailing, and final invoicing.
- Build strong internal and external relationships, prioritizing the guest experience.
- Coordinate all aspects of confirmed meetings and events with operational teams.
- Prepare and distribute weekly function sheets and present them in the weekly operations meeting.
- Conduct on-property show rounds and client planning meetings.
- Proactively build long-term client relationships and identify opportunities for repeat business.
- Track year-on-year trends in group and event bookings.
- Oversee administrative elements such as deposits, billing, and accurate system event actualization.
Requirements
- Previous experience in hotel Groups & Events, or Reservations.
- Ability to confidently manage bookings and take ownership of groups.
- Strong attention to detail and organizational skills in a fast-paced environment.
- Fluent in German and English; other languages are a plus.
- Confident using Outlook, Excel, and Word.
- Experience with OPERA and/or Delphi is a plus.
- Natural relationship-building skills, being professional and personable.
- Ability to build trust with clients and internal teams.
- Calm under pressure and solutions-focused.
- Ability to juggle multiple priorities effectively.
- Willingness to support team members and leave egos at the door.
- Motivated, proactive, and excited to be part of a collaborative team.
Skills
- Groups & Events Management
- Reservations Management
- Client Relationship Management
- Sales
- Communication
- Organization
- Attention to Detail
- Problem-Solving
- Time Management
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- OPERA (preferred)
- Delphi (preferred)
Location
- Berlin
Work Type
- Permanent
- Full-Time
Experience Level
- Experienced
Benefits
- Competitive package
- Plenty of opportunity for development
- Rewards for going the extra mile and living values
- 24 holidays (plus bank holidays)
- Extra time off to volunteer
- Great discounts across the Ennismore family
- A free night at The Hoxton upon starting
- A meal for two upon starting
- Food provided during shifts via Pluxee Benefits Card and food vouchers
- Regular team get togethers (team drinks, bi-annual parties)
- Annual diversity and inclusion calendar of events
- Access to OpenUp for work-life balance and mental wellbeing support
- Discounts through Corporate Benefits Discount webpage
- Access to Ennismore Learning platform with +6,000 training opportunities
- BVG Public Transportation Ticket
About the Company
- The Hoxton is a series of open-house hotels located in vibrant neighbourhoods.
- The brand focuses on offering style, good value, and welcoming public spaces for guests and locals.
- Ennismore is an innovative, fast-growing, international group committed to building a global brand.
- The Hoxton, Charlottenburg features 234 bedrooms, a lively bar, and The Apartment meeting and events concept.