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About the Role

The Case Manager will support participants in the EA DV Court by connecting them to community-based service partners, identifying and addressing barriers to service engagement, and ensuring warm handoffs to providers. This role involves providing crisis intervention, advocacy, and case management services to individuals involved in the EA DV Court.

Responsibilities

• Provide crisis intervention, local service delivery systems advocacy, and short-term clinically-informed case management services and support to individuals with an active case in EA DV Court.
• Provide in-person and telephone crisis intervention, advocacy, and resources and referrals.
• Conduct intakes and needs-based assessments for participants.
• Serve as a liaison and build positive working relationships with court stakeholders, community partners, and partnering agencies.
• Create and facilitate brief educational sessions to emerging adults inside the courtroom on topics related to emerging adults.
• Establish and maintain linkages with community partners who can provide appropriate interventions and services to court-involved individuals.
• Assist clients in identifying, understanding, and prioritizing problems in obtaining information on available resources and assist in seeking help from intervention systems including criminal justice, legal, medical counseling, and income programs at various community partner locations.
• Attend EA DV Court, meeting with participants before, during, and after their court appearances to help them navigate court and collaborate with court staff and stakeholders.
• Deliver court update reports to the courtroom, gather case outcome information, collect court documents and stand on record, as needed.
• Maintain effective collaboration with court staff, the EA DV Court judge, and Resource Coordinator.
• Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices.
• Maintain the case management database consistent with the Center’s data guidelines and best practices.
• Ensure that all services are maintained in accordance with the Center’s mission and goals.
• Provide emotional support for the short term and immediate needs of EA DV Court participants.
• Provide face-to-face and telephone crisis intervention at the request participants.
• Ensure adequate services for program participants.
• De-escalate difficult and/or emotional participant situations and respond promptly to their needs.
• Adhere to all Center policies, procedures and safety protocols.
• Perform additional relevant tasks as needed.

Requirements

• Bachelor's degree in social work or related field required.
• Minimum 2-4 years' experience in case management required.
• Prior experience with youth or young adults, individuals experiencing domestic violence, mental health, substance use disorder, and/or homelessness.
• Experience in pretrial, court-based, or criminal legal system strongly preferred.
• Must work effectively in a crisis-orientated setting with diverse individuals.
• Excellent written skills required.
• Skilled communicator able to work in a multi-disciplinary setting and maintain strong relationships with multiple agencies and organizations both onsite and in the community.
• Must be able to develop a compassionate rapport with defendants accused of domestic violence.
• Must have knowledge of community-based service delivery systems, in particular thorough knowledge of the criminal and civil justice systems.
• Must promptly respond to crises as well as conducting thorough and consistent follow-up with participants and community-based service partners.
• Must provide trauma informed services and strong knowledge of crisis intervention techniques.
• Must be able work in partnership with diverse individuals and maintain positive relationships with community partners.
• Must be able to multitask effectively, work independently, and adapt to demanding situations and works well under pressure.
• Must have appreciation and respect for other cultures and people of diverse backgrounds.
• Proficient with Microsoft Office Suite.
• Prior experience in a related field strongly preferred.
• Must understand and value racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity and inclusion.
• All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
• Candidates are expected to provide accurate and truthful information throughout the hiring process.
• In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire.

Skills

• Crisis intervention
• Local service delivery systems advocacy
• Clinically-informed case management
• Intake and needs-based assessments
• Liaison and relationship building
• Facilitating educational sessions
• Community partner linkage
• Problem identification and prioritization
• Navigating intervention systems
• Court navigation
• Collaboration with court staff and stakeholders
• Data entry and documentation
• Case management database maintenance
• Emotional support
• De-escalation
• Trauma-informed services
• Crisis intervention techniques
• Multitasking
• Independent work
• Adaptability
• Working under pressure
• Microsoft Office Suite proficiency

Location

• Syracuse, NY

Work Type

• Full-time
• Onsite

Experience Level

• 2-4 years' experience in case management

Education Level

• Bachelor's degree in social work or related field

Salary/Compensations

• $52,000 - $55,000

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• Talkspace and Ginger services for mental health care
• 403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

• The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
• Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
• With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: Operating Programs, Conducting original research, and Providing expert assistance and policy guidance.
• Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
• Learn more about our work at www.innovatingjustice.org.

Equal Opportunity

• The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
• We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
• Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.