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About the Role
We are seeking an experienced and detail-driven Banking Officer to join our Resident Management team. This role plays a critical part in ensuring the timely, accurate and compliant processing of resident payments and banking activities, while delivering a high standard of customer service to both internal and external stakeholders. You will be responsible for receipting and allocating payments, managing direct debits, investigating unidentified or dishonoured transactions, and supporting our Care Communities with banking and receipting queries. This role contributes directly to operational accuracy, financial integrity, and a positive customer experience.
Responsibilities
- Process daily and monthly resident payments with a high level of accuracy
- Receipt and allocate payments within agreed timeframes
- Manage direct debit processing, including dishonoured payments
- Investigate and reconcile unidentified payments
- Complete daily/weekly cheque banking
- Respond to payment and receipting enquiries from internal and external stakeholders
- Support month-end processes and ongoing process improvement initiatives
Requirements
- Minimum 3 years’ experience in a banking, receipting, or finance operations role is preferred
- Advanced Excel and strong data entry skills
- High attention to detail and ability to manage confidential information
- Strong communication, time management, and customer service skills
- Experience in a regulated environment and/or aged care is highly advantageous
- All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.
Skills
- Excel
- Data entry
- Attention to detail
- Confidential information management
- Communication
- Time management
- Customer service
Location
- Australia
Work Type
- Full-time
Experience Level
- 3 years experience in a banking, receipting, or finance operations role preferred
Education Level
- Diploma in Accounting
Benefits
- Professional Growth opportunities
- Supportive and collaborative team environment
- Opportunities for advancement and skill enhancement
- Innovative Environment
- Impactful Contribution to resident well-being
- Positive Work Culture
About the Company
- Opal HealthCare is Australia’s largest private aged care provider, with 146 Care Communities across five states and a national team of 24,000 dedicated professionals.
- We are changing lives every day.
- Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.