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About the Role

This role plays a critical part in ensuring the timely, accurate and compliant processing of resident payments and banking activities, while delivering a high standard of customer service to both internal and external stakeholders. This role contributes directly to operational accuracy, financial integrity, and a positive customer experience.

Responsibilities

• Process daily and monthly resident payments with a high level of accuracy
• Receipt and allocate payments within agreed timeframes
• Manage direct debit processing, including dishonoured payments
• Investigate and reconcile unidentified payments
• Complete daily/weekly cheque banking
• Respond to payment and receipting enquiries from internal and external stakeholders
• Support month-end processes and ongoing process improvement initiatives

Requirements

• Minimum 3 years’ experience in a banking, receipting, or finance operations role is preferred
• Advanced Excel and strong data entry skills
• High attention to detail and ability to manage confidential information
• Strong communication, time management, and customer service skills
• Experience in a regulated environment and/or aged care is highly advantageous
• All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.

Skills

• Excel
• Data entry
• Attention to detail
• Communication
• Time management
• Customer service

Experience Level

• 3 years’ experience in a banking, receipting, or finance operations role is preferred

Education Level

• Diploma in Accounting is essential

Benefits

• Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement.
• Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector.
• Impactful Contribution - Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services.
• Positive Work Culture - Be part of a supportive and inclusive work environment where your voice in valued, and your ideas are encouraged.

About the Company

• At Opal HealthCare, we know that companies don’t succeed, people do.
• This is aged care but not as you know it!
• Opal HealthCare is Australia’s largest private aged care provider, with 146 Care Communities across five states and a national team of 24,000 dedicated professionals, we're changing lives every day.
• Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.