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About the Role

This role supports the oversight, governance, and management of Porter Airlines’ technology vendor portfolio, ensuring vendor relationships are well-structured, commercially managed, performance-driven, and aligned with business objectives. A key priority is strengthening the approach to managing existing vendor relationships, focusing on strategic renewals, performance, governance, cost optimization, and value realization.

Responsibilities

Manage day-to-day relationships between Porter IT and technology vendors, ensuring alignment with contractual obligations, service expectations, business needs, and long-term value.
Develop account strategies for key strategic vendors, including relationship objectives, commercial posture, renewal outlook, roadmap alignment, performance risks, and opportunities to increase value.
Maintain a multi-year renewal roadmap for strategic IT contracts, ensuring sufficient lead time for stakeholder review, commercial planning, negotiation, and decision-making.
Coordinate contract lifecycle activities, including renewals, amendments, terminations, and related vendor actions, in partnership with IT stakeholders, Procurement, Finance, Legal, and other internal teams.
Support vendor negotiations by preparing renewal strategies, commercial objectives, benchmarking, spend analysis, risk considerations, and recommended options.
Identify and drive vendor value opportunities, including cost optimization, license optimization, service improvements, consolidation, demand management, innovation proposals, and capability uplift beyond baseline contractual commitments.
Maintain a centralized vendor inventory and contract repository, including key commercial terms, SLAs, renewal dates, vendor contacts, spend information, and governance requirements.
Support the development and refinement of Porter IT’s vendor tiering model, ensuring governance, performance tracking, and engagement cadence are aligned to vendor criticality, spend, risk, and strategic importance.
Coordinate vendor governance activities, including MBRs, QBRs, Executive Business Reviews, scorecards, stakeholder feedback, action registers, and follow-up on vendor commitments.
Track vendor performance against SLAs, KPIs, contractual commitments, and business expectations, ensuring gaps, risks, remediation plans, internal owners, vendor actions, due dates, and escalation paths are documented and managed.
Partner with IT leadership, Procurement, and Finance to support budget planning, financial tracking, vendor-related decision-making, and renewal prioritization.
Identify opportunities to rationalize, consolidate, expand, or exit existing vendor relationships based on performance, cost, risk, duplication, business value, and strategic fit.
Contribute to the continuous improvement of vendor management processes, governance frameworks, scorecards, templates, reporting, and the IT vendor management playbook.
Ensure vendor management activities and documentation align with internal policies, audit requirements, risk management expectations, and governance standards.
Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations.
Perform other duties as assigned by IT leadership.

Requirements

Post-secondary education in Business, Supply Chain, Technology, or a related field.
4–6+ years of experience in vendor management, procurement, IT operations, or a related role supporting third-party services.
Demonstrated experience supporting contract management activities, including renewals, amendments, or vendor negotiations.
Exposure to vendor spend management, budgeting, or cost optimization initiatives.
Strong understanding of service level agreements (SLAs), KPIs, and vendor performance tracking.
Experience leading, coordinating, or participating in vendor governance activities (e.g., vendor reviews, performance discussions).
Proficiency in Google Suite and Microsoft Office tools.
Strong organizational skills and attention to detail, with the ability to manage multiple vendors, contracts, and competing priorities.
Excellent communication and stakeholder engagement skills, with experience working across IT, Procurement, and business teams.
Strong analytical and problem-solving skills, with the ability to interpret data and support decision-making.
Ability to balance operational execution with continuous improvement, including identifying opportunities to enhance processes or reduce costs.
Collaborative, proactive mindset with a focus on accountability and follow-through.
Familiarity with vendor scorecards, contract tracking tools, or governance frameworks is an asset.
Experience in a regulated or operationally complex environment (e.g., aviation, transportation, financial services) is an asset.

Skills

Vendor Management
Procurement
IT Operations
Contract Management
Vendor Negotiations
Spend Management
Budgeting
Cost Optimization
Service Level Agreements (SLAs)
Key Performance Indicators (KPIs)
Vendor Performance Tracking
Vendor Governance
Google Suite
Microsoft Office
Organizational Skills
Attention to Detail
Communication Skills
Stakeholder Engagement
Analytical Skills
Problem-Solving Skills
Process Improvement
Collaboration
Accountability
Follow-through

Location

Toronto Downtown Office

Work Type

Hybrid

Experience Level

4-6+ years

Education Level

Post-secondary education in Business, Supply Chain, Technology, or a related field

About the Company

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.