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About the Role

Our team creates, maintains, and operates scalable technology and data solutions that deliver an exceptional experience for our internal and external customers. This is a hands-on software engineering role focused on building and operating shared infrastructure, tooling, and automation that reduce friction for engineers. You will be an AI-native engineer, using AI coding assistants and modern automation as force multipliers, and helping to build scalable AI services into our cloud foundation.

Responsibilities

Write, review, and ship production-quality code (e.g., Python, Go) to build tools and automation that improve platform accessibility and increase product team productivity.
Assist in the design and implementation of key shared infrastructure components to enhance service availability and scalability.
Help build, integrate, and operate production-ready AI services and features within cloud platforms, including LLM-powered and agentic workflows.
Develop, maintain, and optimize Infrastructure as Code (IaC) using Terraform or Ansible for cloud resource management and deployment across multi-cloud environments.
Participate in on-call support, contribute to incident response, root-cause analysis, and self-healing solutions.
Support services throughout their lifecycle with a cross-stack perspective on system design, self-service capabilities, scalability, automation, capacity, and reliability.
Implement security controls and Zero Trust practices, partnering with InfoSec teams to maintain security posture and compliance.
Monitor cloud environments using tools such as Datadog and Grafana, identify performance bottlenecks, and optimize resource utilization for cost-efficiency.

Requirements

BS/BA degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
5+ years of experience in Cloud Engineering, DevOps, Platform, or Infrastructure Engineering roles.
Experience writing, reviewing, and testing production-quality code (Python and/or Go).
Experience with LLMs, prompt engineering, and/or AI agent frameworks with the ability to apply AI to automate infrastructure and developer workflows.
Comfort using AI coding assistants to accelerate delivery.
Experience with scripting and automation (Python, Bash, and/or PowerShell) for infrastructure management.
Experience managing resources in a cloud environment (AWS, Azure, or GCP) and building immutable infrastructure with IaC tools such as Terraform or Ansible.
Experience with CI/CD pipelines and DevOps practices.
Hands-on experience building or operating LLM-powered or agentic services in production (e.g., RAG, model routing/gateways, orchestration frameworks).
Experience with containerization and orchestration tools (Docker, Kubernetes) and microservices architecture.
Knowledge of Linux and/or Windows administration and optimization.
Experience with monitoring, telemetry, or AIOps tooling.
Understanding of network architecture and security best practices, including VPNs, firewalls, and load balancing in cloud environments.
Strong problem-solving skills.
Excellent communication and collaboration skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Skills

Python
Go
LLMs
Prompt Engineering
AI Agent Frameworks
AI Coding Assistants
Scripting
Automation
Bash
PowerShell
Infrastructure as Code (IaC)
Terraform
Ansible
Cloud Environments (AWS, Azure, GCP)
CI/CD
DevOps
RAG
Model Routing/Gateways
Orchestration Frameworks
Docker
Kubernetes
Microservices Architecture
Linux Administration
Windows Administration
Monitoring Tools
Telemetry
AIOps
Network Architecture
Security Best Practices
VPNs
Firewalls
Load Balancing

Location

Hybrid

Work Type

Hybrid

Experience Level

5+ years of experience in Cloud Engineering, DevOps, Platform, or Infrastructure Engineering roles

Education Level

BS/BA degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience

Salary/Compensations

California: $132,700.00 - $206,800.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.