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About the Role

Join Techem to actively contribute to sustainability and achieving climate goals by conserving valuable resources and driving the digital energy transition in buildings. As a leading service partner for smart and sustainable buildings, we enhance efficiency across the entire value chain of heat and water in real estate.

Responsibilities

• Lead and develop a team of up to 40 customer service technicians with support from supervisors.
• Align the department with customer expectations.
• Manage processes based on agreed service levels.
• Plan staff based on capacity planning, approaching planning as a dynamic process.
• Ensure optimal utilization of customer service technicians and precise capacity management.
• Plan and monitor the department budget, deriving measures to meet budget targets.
• Organize quality controls to ensure flawless installation.
• Participate in projects for process improvement and new product introductions.
• Analyze current processes to derive improvement measures.

Requirements

• Successful commercial or technical apprenticeship, or a completed university degree.
• Professional experience in areas with complex planning requirements and high service orientation.
• Strong customer orientation, preferably from a service background.
• Experienced leadership personality with high communication competence and empathy.
• Planning competence and project experience.
• Knowledge of agile working methods.
• Team player with a focus on essentials.
• Willingness to travel within the Bavaria and Baden-Württemberg regions.

Skills

• Leadership
• Team Development
• Customer Relationship Management
• Process Management
• Capacity Planning
• Budget Management
• Quality Control
• Project Management
• Process Improvement
• Agile Methodologies
• Communication
• Empathy
• Planning
• Teamwork

Location

• Germany
• Bavaria
• Baden-Württemberg
• Eschborn

Work Type

• Full-time
• Hybrid
• Mobile Working

Experience Level

• Experienced Leader
• Professional Experience

Education Level

• Apprenticeship (Commercial or Technical)
• University Degree

Benefits

• Digital 'Welcome Call'
• 2-day onboarding event
• Individual onboarding plans and job shadowing
• Opportunities for rapid assumption of responsibility
• Freedom to shape and design
• Supportive colleagues
• Short decision-making paths
• Flat hierarchies
• Open 'du' and corporate culture
• Regular digital communication formats from management
• 30 days of vacation
• Special leave and payments
• Company laptop
• Travel cost subsidy
• Capital-forming benefits (vermögenswirksame Leistungen)
• Company pension plan subsidy
• Freedom to develop creativity and skills
• Opportunities for professional and leadership development
• Systematic development program 'STEP'
• Varied seminar program via 'Techem Academy'
• Flexible working hours
• Support for work-life balance (childcare, caregiving, mental health via 'heycare')
• Confidential social counseling via 'PER|SPECTIVE'
• Free online tutoring with 'ubiMaster'
• Modern work environment
• Free water, Fairtrade coffee, and tea
• Good public transport connections
• Subsidized canteen at the Eschborn headquarters
• Varied event formats
• Techem leasing bike
• Active health management 'Techem Vital' (courses, discounted fitness, free employee counseling)
• Discounts through the 'Corporate Benefits' program
• Digital and dynamic environment
• Future-oriented projects
• New technologies and working methods
• Freedom for ideas to drive the energy transition
• Good networking and collegial cooperation

About the Company

• Techem is a leading service partner for smart and sustainable buildings, enhancing efficiency across the value chain of heat and water in real estate.
• Active in 18 countries with approximately 4,300 employees, serving 13 million apartments.
• Values include clarity, openness, honesty, and commitment.
• Diversity and inclusion are a reality.
• An innovation driver offering fascinating tasks in a dynamic environment with flexible work options and an open corporate culture.