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About the Role

Nine is seeking an experienced Client Service Manager for its Food & Lifestyle Events team. This role involves leading strategic servicing, retention, and growth of high-value event partners, managing the end-to-end partnership lifecycle, and ensuring campaign execution with excellence and measurable ROI. The position offers the chance to build senior relationships, mentor a direct report, and enhance servicing standards.

Responsibilities

Serve as the primary point of contact for key commercial partners to drive day-to-day relationship management and renewal strategy.
Collaborate cross-functionally with Editorial, Marketing, Finance, and Event Producers to align creative and commercial deliverables.
Oversee the execution of contracted sponsorship benefits, ensuring critical paths and timelines are strictly met.
Deliver strategic, data-driven post-event reporting to track campaign performance and highlight clear commercial ROI.
Provide direct line management, mentorship, and development planning for the Partnership Coordinator.
Lead contract negotiations and manage risk to protect contracted campaign value and boost profitability.
Proactively identify upselling pathways and incremental revenue opportunities within live projects.

Requirements

4+ years of experience in partnership management, business development, or B2B sales within media, publishing, or ad-tech.
Ability to thrive in a self-directed environment, taking full ownership of your portfolio.
Confidence in leading external partners and providing clear direction.
Strong ability to structure complex deals, negotiate contracts, and close agreements.
Deep understanding of the current publishing landscape, digital monetisation models, and media consumption trends.
Proficiency in using CRM software and analytics platforms (e.g., Google Analytics, Adobe Analytics) to measure ROI and inform decision-making.
Exceptional pitching, presenting, and stakeholder management skills.
Ability to influence cross-functional teams.
Demonstrated ability to manage Partners and help them navigate their assets and deliverables to realise a commercial objective.
Ability to manage expectations and think ahead.
Meticulous attention to detail in contracts, billing, performance reports, and campaign deliverables.
High emotional intelligence to build trust-based relationships and navigate complex stakeholder dynamics.
Must have the right to lawfully work and live in Australia.

Skills

Partnership management
Business development
B2B sales
Contract negotiation
CRM software
Google Analytics
Adobe Analytics
Pitching
Presenting
Stakeholder management
Relationship building

Location

Australia

Work Type

Flexible hours
Hybrid work
Part-time arrangements

Experience Level

4+ years of experience

Benefits

18 weeks paid parental leave with no distinction between primary and secondary carers
Access to 'Employee Exclusives' program
Digital newspaper subscription to our mastheads
Annual gift voucher for Stan subscription

About the Company

Nine is Australia’s largest locally owned media company.
Working at Nine offers a unique range of experiences and opportunities.
Nine's content reaches almost every Australian, bringing people together and capturing moments.
Nine's brands have been part of Australian life for generations, and new brands are also finding their place.
Nine is evolving and seeks individuals with new ideas and innovation.

Equal Opportunity

We're committed to a safe, respectful and inclusive Nine.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures.
Should you require any adjustments to the recruitment process, please advise us when you apply.