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About the Role

The Client Consulting Analyst will work on consulting engagements for Visa clients in the Australia, New Zealand and Pacific Islands region, enabling portfolio growth and improved profitability in clients’ payment card businesses. Projects may include portfolio management diagnostics, customer engagement strategy assessments, industry landscape evaluations, and optimization of customer experience and supporting processes.

Responsibilities

Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables.
Prepare project materials including interview guides, data requirements, concepts, frameworks.
Collect and analyze inputs such as client information, data, processes, policies, competitive and environmental information.
Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand.
Identify user needs and translate business goals into recommendations for product and/or service, including Visa’s capabilities where appropriate.
Rapidly convert ideas into detailed storyboards, mockups and customer journey flows, meshing-together solutions/capabilities that exist within Visa or externally.
Identify solutions and recommendations that address client objectives and result in performance improvement.
Create compelling presentations to illustrate findings, ideas, and recommendations within consulting engagements and more broadly.

Requirements

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
Knowledge of design thinking and strategic problem-solving.
Familiar with digital design software and Gen AI tools including Figma, FigJam and Adobe products.
Knowledgeable in human centered design thinking, customer journey mapping, UX/UI principles and process flows.
Strong communication skills. Able to clearly articulate ideas and design decisions to a variety of audiences and stakeholders.
Exercises independent judgment with minimal direction from supervisor.
Able to collaborate with business partners and build upon their vision using sound design principles thorough, methodical, and exhibits an extreme attention to detail.
Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data.
Has 2-3 years of fulltime work experience, have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivery.
Curious and hands-on, wants to gain more experience of the payments industry, working alongside innovative thinkers and strategic problem solvers who are as analytical as they are creative.

Skills

Design thinking
Strategic problem-solving
Digital design software
Gen AI tools
Figma
FigJam
Adobe products
Human-centered design thinking
Customer journey mapping
UX/UI principles
Process flows
Communication skills
Independent judgment
Collaboration
Organizational skills
Attention to detail
Analytics
Data analysis
UX/UI design

Location

Australia
New Zealand
Pacific Islands

Work Type

Hybrid

Experience Level

2+ years
3+ years

Education Level

Bachelor’s Degree
Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.