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About the Role

As a Key Accounts - Application Engineer with the Asset Protection product line, you will collaborate with customers on technical requirements and work with Sales Representatives to present the technical aspects of our products. You will also work with Quality and Engineering departments to ensure products meet client specifications and quality standards. This role offers exposure to many facets of the business and opens many growth opportunities within a dynamic, diverse, and driven engineering team.

Responsibilities

Provide customer technical assistance for product questions and problems from quotation request through post shipment and installation.
Research and identify product solutions, initiating new product models and derivatives to meet customer needs.
Support manufacturing by answering technical questions and troubleshooting order-related problems.
Analyze product failures and customer concerns, assisting with customer quality concerns and generating required reports.
Manage customer issues from occurrence to resolution.
Oversee all commercial aspects of key accounts, including quoting, order status, returns, and invoicing.
Travel at least 25% to support client-facing meetings and quarterly business reviews.

Requirements

BS degree (or equivalent) in Electrical or Mechanical Engineering, Computer Science, or related field; additional work experience in lieu of a degree may be considered.
Proven knowledge of Qualitrol products and customers.
Experience with software and hardware implementation and solving sophisticated technical issues.
Excellent verbal and writing skills with a strong customer service focus.
Strong analytical and problem-solving skills.
Ability to create and deliver presentations.
Oracle and Salesforce experience.
Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
Knowledge of electric power transmission and distribution (preferred).

Skills

Customer technical assistance
Product solution research
New product model initiation
Manufacturing support
Product failure analysis
Customer concern resolution
Project management
Commercial account management
Quoting
Order status tracking
Returns processing
Invoicing
Customer-facing meetings
Quarterly business reviews
Software implementation
Hardware implementation
Technical issue resolution
Verbal communication
Writing skills
Customer service
Analytical skills
Problem-solving skills
Presentation creation
Presentation delivery
Oracle experience
Salesforce experience
Telecom techniques for remote device monitoring
TCP/IP
Modem protocols
Serial links
Electric power transmission
Electric power distribution

Location

Fairport, NY

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree or equivalent

Salary/Compensations

83400.00-155000.00

Benefits

Competitive salary
Twenty-eight days of paid time off (PTO and Holidays)
Health benefits effective first day
Flexible working hours
Up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
Annual reviews
Career development planning
Family friendly environment
Paid Maternity/Paternity leave
Adoption leave
Life Insurance

About the Company

Ralliant Corporation, formerly part of Fortive, is an independent public company driving innovation in precision technology. We empower engineers with high-performance instruments, sensors, and subsystems across various industries.
Qualitrol manufactures monitoring and protection devices for high-value electrical assets and OEM manufacturing companies. Established in 1945, Qualitrol is the largest and most trusted global leader for partial discharge monitoring and asset protection equipment, redefining condition-based monitoring.

Equal Opportunity

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.