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About the Role

Remitly's Ambassador Programme is a key growth initiative aiming to reach 100,000 members by 2028. This role will drive the programme's growth within local and nuanced markets across Europe, ensuring quality and operational ownership.

Responsibilities

• Recruit, onboard, and train new brand ambassadors, ensuring they understand brand messaging, product knowledge, and communication guidelines.
• Manage ongoing relationships with ambassadors, providing training, tools, and local market knowledge to optimize performance and drive high-quality new customer acquisitions (NCAs).
• Keep ambassadors active and motivated through relationship-building, retention content, and removing operational blockers.
• Attend community events, ambassador meet-ups, and activations to build relationships in person and provide on-the-ground support.
• Identify new ways of growing ambassador networks and develop/execute expansion strategies with an entrepreneurial mindset.
• Recruit ambassadors directly and partner with marketing on recruitment strategies.
• Launch the programme in new markets with a hands-on, entrepreneurial approach.
• Manage in-country logistics, including swag fulfillment, event support, and local vendor relationships.
• Act as the local voice of the programme, providing feedback to improve strategy and execution.
• Partner closely with global programme leads to report on programme performance.
• Partner with Legal/Compliance on contracts and payment requirements as the programme scales.
• Align with in-market Business/Country Managers to ensure the programme supports local growth priorities and stays within budget/CAC guardrails.
• Coordinate with the regional Marketing team to integrate the ambassador programme into the broader local marketing plan.
• Partner with the global Programme Manager to adapt the global playbook to local needs and flag market-specific risks or opportunities.

Requirements

• 5+ years of experience running community, affiliate, referral, or field marketing programmes with performance/commission-based objectives.
• Proven experience building and scaling new programmes from the ground up, comfortable operating with ambiguity and a limited playbook.
• Strong problem-solving skills for navigating operational challenges.
• Analytical fluency, comfortable owning NCA, active rate, and CAC metrics and explaining performance drivers.

Skills

• Community management
• Affiliate marketing
• Referral marketing
• Field marketing
• Performance marketing
• Problem-solving
• Analytical skills
• Relationship building
• Entrepreneurial mindset

Location

• Europe

Work Type

• Hybrid

Experience Level

• 5+ years

About the Company

• At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them.
• Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind.
• We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation.
• Join over 2,800 passionate Remitlians worldwide united by our vision to transform lives with trusted financial services that transcend borders.
• Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.
• For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week.
• These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Equal Opportunity

• Remitly is an E-Verify Employer
• At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
• Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.