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About the Role

The Member Support Consultant is responsible for maximizing new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks. This role combines sales, reception, and member retention duties.

Responsibilities

• Consistently achieve daily minimum performance criteria
• Achieve minimum share of the sales budget set monthly by the Line Manager
• Maximise lead to sale conversion by focusing on generating high quality leads through proven channels in the community and identifying new business opportunities
• Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities
• Provide sales presentations and tours to prospective members
• Regularly maintain and update the sales database
• Attend casual leasing sites when booked by the club and strive to meet lead generation targets
• Ensure total product knowledge and promote value added services to new prospects
• Source new joiner opportunities through the development of a referral database
• Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times
• Display high levels of professionalism and efficiency when dealing with member enquiries
• Meet and greet members as they enter the gym and respond to any enquiries via phone or in person
• Ensure reception area is kept clean and tidy in adherence to Brand Standards
• Open and close the club as per the club-based roster
• Provide accurate club information to prospective and existing members
• Ensure the sale of club and retail merchandise is processed and recorded in line with club operating procedures
• Be involved with proactive and reactive member retention programs
• Ensure all members wishing to cancel their membership are seen at first point of contact following the departure flow guide
• Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products, attending fitness classes with new members, involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.

Requirements

• Previous experience in a sales environment or a customer centric role
• An understanding of the cycle of selling
• Ability to work independently and collaboratively in a team
• Ability to set and work towards goals
• Exposure to using business computer systems
• Current First Aid and CPR certificates
• A current paid WWCC may be required based on your state jurisdiction

Location

• Australia

Work Type

• Hourly

Salary/Compensations

• $60,000-$65,000 OTE (base salary and commission, plus super)

Benefits

• Career with meaning
• Energetic and supportive culture
• Complimentary Platinum Fitness First membership
• Anniversary leave days
• Additional free gym membership for friends and family
• Career opportunities with Fitness and Lifestyle Group
• FLG's Recognition of Service Program
• FLG's People's Champion awards
• Exclusive employee discounts with industry leading fitness, travel, fashion and retail brands
• Leading paid parental leave program
• Employee Assistance Program

About the Company

• A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria.
• Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
• Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia.
• FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's.
• With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Equal Opportunity

• At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for.
• We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation.
• We pride ourselves on empowering our team to be their authentic selves at work.
• We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.