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About the Role
As a Customer Experience Manager at Dan Murphy's, you will leverage your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising. This role offers critical operational exposure and the opportunity to advance your career within Dan Murphy's.
Responsibilities
- Motivate and lead your team to deliver world-class customer experiences that promote loyalty and revenue growth.
- Encourage team investment in education and career aspirations.
- Lead in-store tasks, providing regular coaching and mentoring to inspire continuous improvement.
- Create an inclusive environment where team members feel comfortable being themselves.
- Build a community-centric culture, using customer feedback to inform decision-making.
Requirements
- Demonstrates initiative and intuition to understand and inspire team members.
- Passionate about people development and motivating others to reach their potential.
- Comfortable in a fast-paced environment with forward-thinking decision-making.
- Brings energy to those around them through authenticity and ethical conduct.
- Uses an inspiring and collaborative communication approach to drive team commitment.
- Candidates will be required to complete a functional screening assessment.
Skills
- Customer Experience Management
- Merchandising
- People Leadership
- Team Development
- Coaching
- Mentoring
- Communication
- Decision Making
Location
- Western Sydney Area
Work Type
- Full-time
Experience Level
- Assistant Store Manager
Benefits
- Exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands.
- Discounts at Woolworths supermarkets and BIG W through partnership.
- Endeavour Wellbeing Support (Employee Assistance Program).
- Career growth opportunities within Dan Murphy's and Endeavour Group.
About the Company
- Dan Murphy's is part of the Endeavour Group, which includes retail businesses like BWS, ALH Hotels, and Pinnacle Drinks.
- The Endeavour Group aims to create moments that bring people together.
- Committed to creating a safe, inclusive, and fun place to work.
- Focused on creating a more sociable future for customers and employees.
Equal Opportunity
- We are together creators.
- #WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup