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About the Role

As Retail Manager, you will support the delivery of high-quality services, operational excellence, and a customer-centric focus at the asset(s). This role emphasizes driving relationships with retail operators to ensure sustainable and profitable performance aligned with asset strategy. You will act as the 2IC to the Centre Manager and a leader within the asset team at Birkenhead Point.

Responsibilities

• Drive strong engagement with key stakeholders to support effective decision making and enable strategic execution, while cultivating a customer-centric culture.
• Build collaborative relationships with retail operators, community partners, authorities, and customers.
• Contribute to the preparation and execution of the Strategic Asset Plan.
• Contribute to the preparation and implementation of the asset’s income and expenditure budgets, and provide support through continuous monitoring and reforecasting.
• Work closely with retail operators to execute strategic retail management planning, maximize offerings, and identify opportunities to improve sales.
• Deliver service and reporting requirements in compliance with Co-Owner Agreements and Property Management Agreements.
• Drive collaboration within teams to create and deliver strategic programs that optimize asset positioning and market share.
• Enhance the customer experience through active marketing, events, activations, and capital initiatives.
• Work with the Marketing team to maximize sales and traffic, and provide direction for targeted marketing initiatives.
• Ensure compliance with lease terms in accordance with lease documentation, business unit deadlines, and best practice.
• Provide leadership to the asset team to develop and improve their collective strengths, skills, and knowledge.
• Foster high levels of engagement and performance within the asset team.
• Ensure the asset is always maintained and presented to the highest standard.
• Act as Duty Manager on evenings/weekends/public holidays as required.
• Work collaboratively with team members and stakeholders to ensure system/data integrity and efficient information flow.
• Drive portfolio-wide excellence and efficiencies through consistency of approach, reporting, and transfer of experiences and learnings.
• Champion the consistent application of key Mirvac values, leading by example and promoting a high-performing and collaborative environment.

Requirements

• 5+ years of experience in property, including asset management experience.
• Demonstrated success in achieving results through effective leadership, stakeholder relationship management at all levels, and by driving a customer-centric strategy.
• People management experience, with people being developed and empowered to succeed.
• Experience in preparing asset income & expenditure budgets on an accrual basis and strategic asset planning.
• A strong understanding of relevant legislation.
• Exceptional organizational and resource management skills with the ability to prioritize work effectively, ensuring deadlines are achieved on time.
• Ability to think strategically, adapt to change, deal with ambiguity and complexity.
• Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness.
• Exceptional communication (written & verbal) and interpersonal skills.

Skills

• Stakeholder relationship management
• Customer-centric strategy
• People management
• Budget preparation
• Strategic asset planning
• Forecasting tools (Cougar, MRI, Yardi desirable)
• Organizational skills
• Resource management
• Strategic thinking
• Adaptability
• Problem-solving
• Communication skills
• Interpersonal skills

Location

• Birkenhead Point

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Relevant tertiary qualifications highly desirable

About the Company

• Mirvac creates and curates better experiences, driven by a vision to see the world differently.
• Mirvac is bold, embraces innovation and diversity, and leads with optimism.
• Mirvac focuses on sustainability, innovation, and shared value to deliver enduring value for all Australians.
• Mirvac believes its people, their passion and expertise, and the exceptional experiences they create define the company.