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About the Role

The FedRAMP SRE team is focused on our Federal region’s platform, responsible for all aspects of its infrastructure and operations, including availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security. The role involves handling the Federal region’s core infrastructure services and maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code, which makes our distributed team efficient, functional, and very effective.

Responsibilities

Join forces with software engineers to ensure the ThousandEyes platform’s Federal region infrastructure and services are designed and optimized for availability, latency, and performance.
Design, implement, and manage FedRAMP-compliant infrastructure and systems.
Establish and maintain processes for continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
Collaborate and partner with security teams to identify and remediate vulnerabilities, conduct security assessments, and implement necessary security controls.
Design and implement dynamic infrastructure solutions to run the platform’s infrastructure as we grow and continue scaling (think multi-region scale).
Drive and build automation enabling our infrastructure and platforms to scale effortlessly, with a special focus on FedRAMP systems.
Know the latest industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to improve the security posture of our systems.
Design, deploy, and maintain cloud-native services in AWS that are elastic and resilient to failure.
Participate in and contribute to improving our 24x7 incident response and on-call rotation.
Capacity planning for the infrastructure and platform and help teams prepare for growth.

Requirements

Must be a U.S. citizen.
Experience building and/or operating FedRAMP environments and understanding the FedRAMP framework, its controls, and compliance requirements.
Ability to write high-quality code in Python, Go, or equivalent languages.
Experience with Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
Knowledge of cloud providers, ideally AWS.
Infrastructure as Code skills, ideally with Terraform, Puppet, and Kubernetes.
Good Communication and documentation skills.
Solid sense of ownership, drive, and enthusiastic attention to detail.
Ability to build and implement scalable and well-tested solutions.
Experience identifying and analyzing cyber security risks.
Familiarity with security standard processes, vulnerability management, and incident response processes.

Skills

Python
Go
Unix/Linux systems
AWS
Terraform
Puppet
Kubernetes
Communication
Documentation
Ownership
Drive
Attention to detail
Scalable solutions
Well-tested solutions
Cyber security risk analysis
Security standard processes
Vulnerability management
Incident response processes

Location

U.S. soil

Work Type

Hybrid
In-office attendance expected once a week

Experience Level

Experienced engineers with a software or operations background
Experienced in designing and operating large-scale highly available distributed systems in the cloud

Salary/Compensations

$165,000.00 - $241,400.00 (U.S. and/or Canada locations)
$165,000.00 - $277,600.00 (New York City Metro Area)
$146,700.00 - $247,000.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested for critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)
Cisco restricted stock units

About the Company

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own.
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.