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About the Role

Responsible for the cleanliness of the entire hotel and ensures that housekeeping staff is well trained and supervised.

Responsibilities

• Maintain harmonious and professional relationships with all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Conduct ongoing training with existing staff and ensure new staff is certified.
• Monitor and ensure Housekeeping staff performs job functions to the hotel’s expected level of service.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Public Attendants, Room Attendants and House person.
• Assist in other areas of the department as needed.
• Manage a team of Room Attendants, House Person, and Public Attendants responsible for cleaning and upkeep of specific hotel areas.
• Be responsible for the smooth running and operation of the Housekeeping Department in the absence of the Director of Housekeeping.
• Deal efficiently with all Housekeeping personnel, including vendors.
• Schedule daily work, collect room and floor status sheets, and monitor Room Attendant progress.
• Inspect completed rooms to assure all standards have been met.
• Assign guest room master keys to staff, maintain accurate records, and ensure key security.
• Monitor House Person performance and ensure sufficient supplies on guest floors.
• Check cleanliness of guest corridors, stairwells, elevators, and Linen Rooms.
• Inspect VIP rooms and ensure all amenities are correctly placed.
• Inspect all public and back of house areas regularly to maintain standards.
• Monitor and maintain cleanliness and working conditions of equipment and supplies.
• Perform additional duties as assigned by the Director of Housekeeping.
• Ensure all supplies are ordered with accurate usage factors and received in a timely manner.

Requirements

• College Education or equivalent.
• At least two years of experience in Housekeeping.

Skills

• Strong interpersonal skills
• Ability to relate to all levels of staff

Location

• Tokyo

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• College Education or equivalent

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 50% F&B outlet discount for other Four Seasons Hotels in Japan
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
• Team members create exceptional guest experiences through a commitment to luxury with genuine heart.
• The company believes in recognizing individuals and creating lasting impressions through genuine connections.