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About the Role
The Relationship Support Officer will support the Relationship Managers and the Regional Manager (Sales Team) within Maxxia (Novated Leasing and Salary Packaging – Financial Services). You will be working with alongside the Marketing Team, Customer Relations Team and Sales Team to support our Clients and Customers.
Responsibilities
- Manage data across client portfolios and territories to ensure accuracy and integrity.
- Support Relationship Associates by scheduling and preparing packs for inductions and orientations.
- Ensure the Relationship Associate team accurately records all employer site communications in the CRM, including phone conversations, emails, and other correspondence, in their respective fields.
- Maintain CRM data integrity by ensuring employer records, FTE figures, and contact details are correct and up to date.
- Execute employer communication campaigns, including social posts and digital assets, as directed.
- Build strong, effective relationships with customer representatives to drive business objectives and deliver superior customer satisfaction.
Requirements
- High level of communication skills with the ability to build relationships
- Ability to perform in a self-directed, outcomes focused and fast-paced environment
- A strong commitment to customer service excellence
- Strong time management, organisational and prioritising skills
- Demonstrated attention to detail and accuracy in your work
- Demonstrated ability to prioritise multiple tasks and make decisions on where to focus your time
- Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously
- Successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.
Skills
- Communication skills
- Relationship building
- Self-directed work
- Outcomes focused
- Customer service
- Time management
- Organizational skills
- Prioritization
- Attention to detail
- Accuracy
- Teamwork
- Autonomy
Location
- Hybrid
Work Type
- Hybrid
Benefits
- Strong culture and the support of a values-based recognition program
- Novated leasing benefits and discounts
- 12 weeks paid parental leave
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform, providing personalised support 24/7
- Annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
- Volunteer leave
- Career break
- MMS Rewards program
About the Company
- Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Equal Opportunity
- Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
- We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
- We value the skills and attributes veterans can bring to our organisation.
- We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
- If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au