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About the Role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Responsibilities
- Provides post-sales services for customers including installation, configuration, calibration, troubleshooting, maintenance, and repairs.
- Troubleshoots, diagnoses, and resolves malfunctions.
- Determines when products should be upgraded or replaced to meet customer needs.
- Provide customers assistance with the operation and maintenance of company products.
- Develop on-going relationship with customers to secure future business.
- May provide on-site training to customers on the features of the equipment they purchase.
- Assess, troubleshoot, quote and resolve technical issues for adhesives application equipment.
- Utilise multiple databases to aid in troubleshooting and the recording of results from work completed.
- Service, repair, and troubleshoot equipment.
- Perform Account Maintenance processes including equipment audits, parts audits and Preventative Maintenance processes.
- Organise replacement parts for specific jobs using prescribed methods that allow for traceability of parts from warehouse to end user.
- Maintain all company property in good condition, clean and free of any defects.
- Report to the Field Service Supervisor.
- Support Sales Managers where required.
- Be an effective, reliable business partner to the existing team.
- Answer incoming customer calls and provide Technical Service assistance for Nordson equipment.
- Liaise with Customers and provide technical analysis, assessment and advice on equipment received for repair/overhaul.
- Promote the technical and performance characteristics of products.
- Perform other duties as assigned.
Requirements
- Ability to work with Microsoft products, show good comprehension skills and communicate effectively.
- Essential that the candidate is self-motivated to perform at a high level.
- Demonstrate good customer service skills and be able to manage Customer and Colleague expectations.
- Display effective work organization and planning methods.
- Good electrical-mechanical aptitude, with trade qualifications being beneficial but not a pre-requisite.
- Current Forklift license and Restricted Electrical License or the ability to obtain is essential.
- Ability to plan and prioritize work commitments in a dynamic environment.
- The ability to use typical fault-finding instruments such as a Multimeter, and other tools/equipment.
- Problem solving skills necessary to troubleshoot and resolve equipment operational issues.
Skills
- Troubleshooting
- Installation
- Configuration
- Calibration
- Maintenance
- Repairs
- Customer Service
- Account Maintenance
- Equipment Audits
- Parts Audits
- Preventative Maintenance
- Technical Analysis
- Assessment
- Advice
- Microsoft Products
- Comprehension
- Communication
- Self-motivated
- Work Organization
- Planning
- Electrical-mechanical aptitude
- Fault-finding
- Problem Solving
Location
- Bella Vista Office
- New South Wales Metropolitan
- New South Wales Regional
Work Type
- Permanent
- Full-time
Experience Level
- Experienced
- Field Service Technician II
Benefits
- Company vehicle (typically SUV or twin cab utility), available for general personal use.
- Mobile Phone and Laptop for business use.
- Overtime available based on Customer needs and Business requirements.
- Employer Superannuation Contribution at required statutory level.
- Bonus Incentive Plan based on achieving set criteria and paid annually.
- Leave loading paid on annual leave taken.
- Contributory Health Insurance plan.
- Uniform including safety equipment provided.
- Tools and test equipment to carry out repairs and maintenance are available for use.
About the Company
- Nordson is a global leader in dispensing equipment.
- We are committed to creating a diverse and inclusive workplace.
- At Nordson, we believe that anything is possible.
- We empower our Global team of employees to engineer, manufacture and market innovative products and systems that are essential to everyday life.
- These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical and electronics.
- Founded in 1954 we are guided by our values of integrity, respect for people, customer passion, energy and excellence.
- We care for our employees and provide them with opportunities to advance their careers and make impact, inside and outside of work.
- Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
Equal Opportunity
- We are committed to creating a diverse and inclusive workplace.