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About the Role

As a Client Manager, your primary responsibility will be keeping your clients happy such that they are ambassadors for Moshtix. Clients will remain loyal to our business, and new Clients will be impressed by your personalised, relevant and professional delivery of products and services that will compliment their business and position Moshtix as being a partner that creates value. Enhancing Moshtix’ s reputation will always be at the core of your focus. You will ensure each Client is using the best tools we have available to drive ticket sales, ancillary revenue, and fan engagement, for the benefit of the Client, the Fan, and Moshtix.

Responsibilities

Develop and grow relationships with existing and potential clients.
Establish and maintain a network of industry contacts as an ambassador for Moshtix.
Full cycle event planning and execution, including accurate event building.
Oversee the delivery of event day services for your clients, liaising with the Event Services team on staff and equipment requirements.
Attend key events for your clients and support the Event Services Team where required.
Play an active role in key business projects, such as platform improvements and operational process reviews.
Provide efficient testing for the QA Pipeline.
Log detailed reports of bugs and other issues for the technology department.
Ensure ticketing service delivery aligns with the most effective, efficient, and highest quality standards, including internal and external communication, and adherence to documents, policies, and procedures.
Manage client relationships and ensure all contractual obligations are understood and achieved.
Ensure Fan Experience has accurate information and is sufficiently briefed, trained, motivated, and empowered to make decisions for excellent patron service.
Develop marketing initiatives specific to client needs in conjunction with the Marketing Department to maximise ticket sales.
Enthusiastically embrace new products/functionality and encourage opportunities for innovation.
Ensure finance is fully informed of all financial arrangements and that both Moshtix and the client meet their financial obligations.
Entertain clients and attend client functions and launches as required.
Identify opportunities to grow ticket sales, revenue, and ancillary revenue through product, technology, and marketing initiatives.
Identify new business and assist the Sales and Business Development team in securing new business.
Actively participate in renewal plans for all existing clients to ensure 100% retention rate.
Mentor and support other Client Managers, encourage high performance, and contribute to a collaborative, innovative, enjoyable, and enthusiastic environment.
Provide additional value to the Moshtix relationship by creating and maintaining Client Action Plans, regular Client Debriefs, End of Event Reports, and regular engagement opportunities.
Make a positive contribution to the culture of Moshtix and help establish it as Australia’s employer of choice in the ticketing industry.
Adhere to quality management, safety, and environment company policies.

Requirements

Extensive ticketing and client relationship experience
Highly developed written and verbal communication skills
Well-developed influencing and negotiating skills
Passion for delivering events and strong awareness of the live entertainment and/or ticketing industry
Ability to recognise and pursue new business opportunities
Experience developing and implementing strategic plans
Work-related knowledge and experience in contracts
Knowledge of technological and marketing applications
Group presentation skills
Strong written and verbal communications skills
Proactive, driven, and highly organised, with the ability to manage a varied, complex, and frequently changing workload
Excellent time management, organisation, and prioritisation skills, with the ability to distinguish between urgent and important work, manage competing deadlines, and maintain service quality
A calm and controlled approach when working in high-pressure situations involving multiple stakeholders
The ability to build, develop, and maintain effective interpersonal and professional relationships
Highly motivated and conscientious, with the confidence to work independently and use sound judgement
A collaborative team player who can work effectively across internal departments and with external clients, suppliers, and agencies
Flexible regarding working hours and adaptable to changing client, event, and business requirements
A strong commitment to your work, your clients, and the wider team
Demonstrated ability to develop and nurture relationships and work effectively with stakeholders at all levels
High energy and a personality that thrives in a fast-paced and evolving environment
The ability to follow established processes, manage expectations, and consistently meet deadlines
Exceptional attention to detail and a strong commitment to accuracy
The ability to manage multiple priorities and remain effective under pressure
An analytical mindset and proven problem-solving capability
Strong initiative, sound judgement, and the ability to think effectively on your feet
The ability to think strategically while maintaining a strong focus on operational delivery
A solutions-focused approach and willingness to take accountability for outcomes

Skills

Ticketing
Client Relationship Management
Written Communication
Verbal Communication
Influencing
Negotiating
Event Delivery
Live Entertainment Industry Awareness
Ticketing Industry Awareness
New Business Development
Strategic Planning
Contract Management
Technological Applications
Marketing Applications
Group Presentation
Time Management
Organisation
Prioritisation
Interpersonal Skills
Problem-Solving
Strategic Thinking
Operational Delivery

Location

Australia & New Zealand

Work Type

Permanent
38 hours per week
Onsite

Experience Level

Extensive ticketing and client relationship experience

About the Company

Moshtix is Australia’s most trusted GA ticketing provider, part of the Ticketmaster family.
Moshtix specialises in live music and a broad range of entertainment events, working with iconic entertainment events, exhibitions, festivals, and venues.
Moshtix’s mission is to “make live easy”.
Ticketmaster’s vision is to connect people around the world to the live events they love.
Ticketmaster is the world’s largest ticket marketplace and a leading global provider of enterprise tools and services for the live entertainment business.
Ticketmaster is part of Live Nation Entertainment, the world’s largest live entertainment company.
Ticketmaster fosters an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
Ticketmaster’s values include Reliability, Teamwork, Integrity, and Belonging.
Moshtix Core Values include Extraordinary Service, In It Together, Passion & Humility, Purpose Driven, and Trusted.

Equal Opportunity

Working in an inclusive environment and encouraged to bring your whole self to work.
Support to successfully balance work and homelife.
Encouragement to develop professional and personal aspirations, enjoy new experiences, and learn from talented colleagues.
Talent is valued, and applications are encouraged from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.