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About the Role

Support Operations and internal departments by designing and producing in-store marketing materials, including posters, signages, and other promotional and event collateral for travel retail environments. Develop creative concepts and artwork that communicate promotional messages while ensuring strong brand consistency across airport retail touchpoints.

Responsibilities

• Perform artwork tracing, resizing, adaptation, and amendments of existing designs to support frequent promotional and operational updates.
• Collaborate with Operations, Marketing, Merchandising, and other stakeholders to ensure all artworks align with brand guidelines, campaign objectives, and timelines.
• Prepare print-ready artwork files and support production, including printing and finishing of signages, ensuring accuracy and readiness for in-store deployment.
• Coordinate with vendors, printers, and installation partners to ensure timely execution of retail campaign materials.
• Support visual merchandising setups, promotional campaigns, store openings / refurbishments, events, and seasonal or monthly changeovers across airport locations.
• Manage multiple design requests simultaneously while meeting tight deadlines in a high-volume operational environment.
• Assist in promotional changeovers, which may be conducted remotely or on-site, including after-office hours, overnight implementations, or urgent deployments due to 24/7 store operations.
• Undertake any other ad-hoc projects or assignments as per Management's instructions.

Requirements

• Diploma or equivalent in Graphic Design, Visual Communication, Arts, Creative Multimedia, or related field.
• Strong understanding of design principles, typography, layout, and print production in a retail environment.
• Meticulous, organized, and able to manage multiple priorities under tight deadlines.
• Strong communication skills and ability to work across cross-functional teams, especially Operations.
• Proficiency in English and Mandarin is preferred for bilingual marketing and signage design & execution.
• Willing to support a travel retail environment, including overnight or urgent promotional changeovers when required.
• Strong team player with high adaptability in a fast-paced travel retail setting.

Skills

• Box-Up signages
• Airport retail displays
• Visual merchandising
• 3D event booth design
• Understanding of production workflows, materials, and installation requirements for retail and airport environments.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Lightroom).
• Knowledge of 3D software such as 3ds Max and SketchUp is an advantage.

Location

• Changi Airport Office

Work Type

• Full-time

Education Level

• Diploma or equivalent in Graphic Design, Visual Communication, Arts, Creative Multimedia, or related field.

Salary/Compensations

• Attractive salary packages that commensurate with relevant work experience

Benefits

• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

About the Company

• Supports 18 Lotte Duty Free stores across 4 terminals.