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About the Role
The Assistant Manager supports the General Manager in all aspects of café operations, focusing on sales growth, customer service, and team building. This role connects with both customers and staff, playing a hands-on part in building a community-conscious café.
Responsibilities
- Recruit and hire talented individuals to fulfill staffing needs
- Train, mentor, and motivate shift leaders and other personnel
- Assist the General Manager in ways that will help build the café's profits, strengthen the company culture, improve customer service, food quality, and team members’ morale
- Assist the General Manager with office and administrative tasks
Requirements
- Must care much more about the health and well-being of their team members, customers, and communities than the average management candidate
- Must be detail-oriented
- Must have weekend availability
- Must have an unusually strong passion for delighting customers
- Able to stand and walk for periods of 8 to 10 hours each shift
- Able to reach, bend, balance, and transport objects repeatedly during a shift
Skills
- Sales growth
- Customer service
- Team building
- Community-conscious café building
- Mentoring talent
- Leading by example
Location
- Latham, NY
Work Type
- Full-time
Experience Level
- Experienced food service professional
- Management
Salary/Compensations
- Competitive pay
Benefits
- Open book management policy
- Strong quality of life commitment: average 50-hour, 5-day work week
- Employee discount on meals
- Paid vacations
- Medical insurance
- Dental insurance
- Vision insurance
- Performance-based BONUS opportunities
About the Company
- The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service.
- Each of our cafés reflects the unique character and needs of the communities we serve.
- We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, salads, smoothies, and more.
- Our mission is to contribute to the health and well-being of our customers, team members, communities, and the environment.
- Experience our vibrant, community-oriented culture that is full of opportunities to advance your career!