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About the Role

Support the development, coordination, and delivery of strategic and operational projects within the Consumer Affairs branch at NSW Fair Trading. Contribute to project planning, implementation, and reporting to improve regulatory and customer outcomes.

Responsibilities

• Contribute to the planning, coordination and delivery of assigned projects in line with organisational objectives.
• Undertake research, analysis and reporting to inform decision-making.
• Prepare high-quality documentation including project briefs, reports and communication materials.
• Support stakeholder engagement and collaboration across teams to ensure successful project outcomes.
• Assist in monitoring project progress, risks and issues to support on-time delivery.

Requirements

• Demonstrated experience supporting project planning and delivery.
• Strong analytical, research and reporting skills.
• Excellent stakeholder engagement and communication abilities.
• Proven ability to manage competing priorities and deliver quality outcomes.

Skills

• Strong project coordination and organisational skills.
• Excellent written and verbal communication skills.
• Proven analytical and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Collaborative approach with a focus on achieving outcomes.

Location

• All NSW
• Hybrid working arrangements

Work Type

• Multiple temporary and ongoing roles available
• Hybrid working arrangements - office attendance required 2–3 days per week

Experience Level

• Clerk Grade: 7/8

Salary/Compensations

• Base $116,981 - $129,492 per annum plus Superannuation

About the Company

• NSW Fair Trading is working to ensure fair and safe marketplaces for goods, services and homes in NSW.
• We’re on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW.
• Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
• We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
• Come join us and influence the future of our great state.

Equal Opportunity

• Belong in our diverse and inclusive workplace
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• You can view our full diversity and inclusion statement here.
• We want you to bring your best self to this application process.
• If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au.
• For more information, please visit Information on some of the different types of disabilities
• Information on adjustments available for the recruitment process