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About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies, responsible for the installation and servicing of advanced equipment in locations throughout the food service industry. This role involves installing core products for new customers, assisting with customer training through troubleshooting and servicing, and performing service, repair, and routine maintenance for existing customers.

Responsibilities

Responsible for installing and maintaining products in a safe, timely, and accurate manner.
Meet and control operational goals and timelines, including service labor per hour, first time right, and 5S standards.
Comply with internal processes and procedures, as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
Maintain proper parts and supply levels in company service vehicles and adhere to proper paperwork standards.
Communicate with customers to ensure product performance meets expectations.
Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
Utilize iPhone apps for multiple functions, including parts, customer notes, and clocking in/out.
The position may include night installation work; the schedule will vary based on customer demand and install schedule.

Requirements

Must be 21 years of age with a valid driver’s license.
High School Diploma or Equivalent.
Must pass a DOT-mandated pre-employment drug test, including marijuana (THC).
Ability to work within a team environment.
Ability to problem solve customer issues for installation and service.
Ability to perform basic mechanical and/or electrical duties.
Strong customer focus and ability to respond to challenging customer situations positively.
Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
Ability to carry 50 pounds by hand.
Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
Ability to climb up and down a ladder as high as 20 feet.

Skills

Basic mechanical duties
Basic electrical duties
Customer focus
Problem-solving

Location

Remote
Poughkeepsie, NY or the immediate surrounding area

Work Type

4/10s schedule
Full-time

Experience Level

Entry Level

Education Level

High School Diploma or Equivalent
Vocational Training (Preferred)

Salary/Compensations

$31.50 per hour
Shift Differential: Additional $2.00 per hour available for nights and weekend shifts
Overtime: 1.5x hourly rate for over 40 hours per week
Quarterly Safety Bonus Potential: Up to $1,000 per Quarter
Annual Bonus Potential: Up to $4,000 (Safety Bonus)
Opportunities to increase base pay with weekend shifts, tenure and level-up development programs

Benefits

Medical, Dental, Vision
Paid Holidays
Paid Time Off
Matching 401K (up to 4.5% of compensation)
Life Insurance
Tuition Reimbursement
$3,000 employee referral bonus program
$200 new customer referral program
$0 premium Medical for single coverage
Employer HSA contribution for family coverage
Life and Disability Insurance

About the Company

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry.
Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel.
With over 35,000 existing customers, we are an established, profitable mid-sized company poised for double-digit growth.
Headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.
Award Winning Culture! – Newsweek America's Greatest Workplaces Award + Newsweek America's Greatest Workplaces for Diversity + Newsweek American’s Greatest Workplaces for Mental Wellbeing + Newsweek America's Most Patriotic Companies + Minneapolis St Paul Business Journal – Best Places to Work
We have 41 locations nationwide and consistently see year-over-year growth.
Military & Veteran friendly company.

Equal Opportunity

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997.