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About the Role

The State Street Global Delivery team is seeking a professional to manage day-to-day operations for the Front Office Support Team. This role acts as a subject matter expert, interfacing with client front office management to ensure timely trading, manage SLAs, and support strategic client onboarding and change requests.

Responsibilities

• Act as the primary contact point for the client's Front Office team to triage and resolve issues.
• Provide technical support for front office systems using CRIMS.
• Maintain industry knowledge to suggest standard methodologies and process improvements.
• Track and proactively manage BAU client queries related to Front and Middle office operations.
• Ensure accuracy of Client Order Management Systems (OMS) and Middle Office IBOR recordkeeping systems.
• Communicate effectively with clients and management regarding issue resolution and follow-up.
• Collaborate with internal teams to develop best practices and improve team capabilities.
• Interact with regional and global clients to ensure deliverables are met.
• Participate in weekly and monthly service review meetings.
• Perform work independently to analyze and recommend solutions for complex, non-routine issues.
• Develop processes, procedures, and controls.

Requirements

• 5+ years of Investment Management operational support experience.
• Strong Front Office expertise.
• Experience with Charles River (CRD) and Middle Office IBOR recordkeeping systems.
• Broad understanding of investment management operations, standards, and technology.
• Product knowledge in Equity, Fixed Income, Derivatives, FX, and OTC.
• Bachelor's degree in finance, accounting, economics, or equivalent work experience.
• Working knowledge of Domestic and International financials and trading instruments.
• Detailed understanding of Front, Middle, and Back Office Finance Operations.
• Proficiency with Microsoft Office, SQL, and accounting platforms.
• Ability to meet aggressive SLA deadlines.

Skills

• Technical support
• Analytical skills
• Written and verbal communication
• Client facing and presentation skills
• Change management
• SQL coding
• Python
• VBA
• Macro
• Trading software proficiency
• Problem solving
• Organizational skills
• Relationship building

Experience Level

• 5+ years of related industry experience

Education Level

• Bachelor's degree in finance, accounting, or economics or equivalent work experience

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Employee networks

About the Company

• State Street provides services to institutional investors to help manage risk, respond to challenges, and drive performance and profitability.

Equal Opportunity

• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.