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About the Role
Join MCHG, a hospitality company built on Fun, Family, Integrity, and Respect, and help ensure our hotel operates smoothly overnight while providing exceptional guest service. This position is essential to delivering an outstanding guest experience and maintaining accurate hotel operations.
Responsibilities
- Serve as the Manager on Duty during overnight hours
- Process all PMS night audit tasks and end-of-day accounting procedures
- Accurately handle cash, complete daily transaction reports, and balance the cash drawer
- Welcome guests and provide exceptional service in person and over the phone
- Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies
- Maintain clean and safe front desk and work areas
- Communicate effectively with management, front desk team, and other departments
- Provide guests with information about hotel services, amenities, and the local area
- Uphold the MCHG mission and values through professionalism, positivity, and respect
Requirements
- Previous front desk, night audit, or hotel experience preferred but not required
- Strong customer service skills and attention to detail
- Basic knowledge of computers and ability to learn hotel PMS systems
- Excellent written and verbal communication skills
- Reliable, punctual, and able to work independently
- Must be available for nights, weekends, and holidays
Skills
- Customer service
- Attention to detail
- Computer proficiency
- Written communication
- Verbal communication
Location
- Onsite
Work Type
- Full-time
- Nights
- Weekends
- Holidays
Experience Level
- Entry Level
Benefits
- Competitive wages
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k)
- PTO
- Company Discounts
- Supportive, respectful work environment
About the Company
- MCHG is a hospitality company built on Fun, Family, Integrity, and Respect.
- We are committed to Positively Impacting Lives—for our guests and our team.
Equal Opportunity
- MCHG is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.