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About the Role

As an Account Manager at Aircall, you will own customer success and revenue growth within your portfolio. You will drive Net Revenue Retention (NRR) by identifying opportunities to expand, renew, and strengthen customer relationships. You will act as the voice of Aircall for the customer and the voice of the customer within Aircall, ensuring customers realize full value from their investment and fueling Aircall's sustainable growth. This strategic role blends consultative relationship management with quota-carrying sales responsibilities, partnering cross-functionally to accelerate adoption and build long-term customer relationships.

Responsibilities

Own Net Revenue Retention (NRR) by driving renewals, expansions, churn mitigation, and accurate forecasting.
Proactively identify and drive expansion opportunities across subsidiaries, use cases, products, and strategic accounts through outbound engagement.
Build and maintain strong multi-level stakeholder relationships to maximize retention and long-term growth.
Lead commercial conversations, positioning Aircall competitively, and negotiating renewals and upsells.
Partner with Customer Engineering to ensure successful onboarding, product adoption, and measurable business impact.
Share customer insights and market feedback to improve the product, customer experience, and regional go-to-market initiatives.

Requirements

Fluency in German is mandatory.
Bilingual in English is required.
Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management with a track record of achieving revenue targets.
Skilled in consultative sales, prospecting, and negotiation.
Customer-obsessed, curious about industry use cases, and proactive in identifying ways to add value.
Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
Confident in competitive sales cycles, able to articulate differentiation and handle objections.
Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
Resilient, driven, and passionate about helping customers realize long-term value through partnership.

Skills

Consultative sales
Prospecting
Negotiation
Account expansion strategies
Stakeholder mapping
Whitespace analysis
Competitive sales cycles
Objection handling
Forecasting
Pipeline hygiene

Location

Paris
Seattle
Madrid
London
Berlin
San Francisco
New York City
Sydney
Mexico City

Work Type

Full-time

Experience Level

Experienced

Benefits

Competitive salary package & benefits
Fast-learning environment
Entrepreneurial and strong team spirit
Work-life balance

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide.
We are redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance.
Headquartered in Paris with a strong North American presence anchored in Seattle, and teams across multiple global cities.
We have built a product customers love and a business that is scaling quickly, backed by world-class investors and driven by rapid AI innovation.
We are ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
We are customer-obsessed, data-driven, and focused on delivering meaningful outcomes.
We value ownership, continuous learning, and thoughtful speed.
We thrive in a collaborative, fast-moving environment where trust and impact matter.

Equal Opportunity

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
We’re working to create a place filled with diverse people who can enrich and learn from one another.
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
We understand and acknowledge that we have work to do and much to learn.