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About the Role
Dandelion Chocolate is seeking a Retail Manager to create world-class, high-touch chocolate experiences at their Fillmore Street and Powell Street locations, upholding the company's mission of being a sustainable, ethical business. The role involves managing daily operations, team support, and strategic improvements to enhance the guest experience.
Responsibilities
- Create world-class, high-touch chocolate experiences.
- Uphold the company's mission of being a sustainable, ethical business.
- Manage daily operations, including team coverage and supply orders.
- Collaborate with Creative and Facilities teams on store presentation and maintenance.
- Conduct 1:1 meetings with team members.
- Respond to customer reviews on Yelp and Google.
- Develop staffing plans for peak seasons.
- Formulate and implement quarterly milestones for shop improvement.
- Prioritize team and guest service.
- Develop a vision for an exquisite chocolate shop experience, focusing on profitability and team cohesion.
- Communicate clearly to ensure alignment with organizational goals.
- Serve as the primary contact for the day-to-day success and long-term growth of the operation.
- Build and maintain systems with Fulfillment, Product, Creative, and other teams for stocking and merchandising.
- Outline actionable goals for company profitability with the Finance team.
- Maintain weekly reports tracking costs for goods and labor.
- Ensure shops are clean, organized, and reflect the Dandelion Chocolate brand.
- Proactively greet and attend to guests.
- Reinforce and improve hospitality and retail service standards.
- Ensure guests feel welcome and engaged with the Dandelion Chocolate story.
- Train team members to deliver high-touch guest care and answer product-related questions.
- Oversee retail teams to ensure smooth guest interactions and a safe work environment.
- Recruit, train, and develop team members for long-term success.
- Develop systems to ensure stores consistently look their best, addressing details like displays and signage.
Requirements
- 3+ years of previous experience in a food establishment (restaurant, high-volume café, or intimate retail shop) with systems and process know-how to prioritize elevated guest service.
- Proficiency with spreadsheets and profitability reports.
- Ability to read and modify financial models to inform decision-making.
- Ability to adjust schedule to meet team needs, including evenings and weekends.
- Ability to manage sensitive or disagreeable guests, even during busy periods.
- Ability to respond to customers with a friendly, approachable demeanor on social media accounts.
- Passion for chocolate or experience in the cacao-world is a plus.
Skills
- Operational chops
- Leadership experience
- Guest service
- Spreadsheet proficiency
- Profitability reporting
- Financial modeling
- Guest relations
- Social media communication
Location
- Fillmore Street stores
- Powell Street stores
Work Type
- Full Time (40 hrs/week)
- Weekends
- Evenings
Experience Level
- 3+ years of previous experience
Salary/Compensations
- Starts at $80k/year
Benefits
- Medical benefits
- Vision benefits
- Dental benefits
- 401k program enrollment option
- Paid vacation time
- Holiday pay
- Paid sick time
- Commuter benefits
- FSAs
- Local gym discounts
- Chocolate tasting opportunities
- Chance to travel to origin
- Chance to travel to Japan locations
- Opportunities to grow and develop within the company
About the Company
- Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District.
- They make chocolate from only two ingredients: cocoa beans and cane sugar.
- They travel to origins to build good, trusting relationships with producers.
- They aim to be a sustainable, ethical business.