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About the Role

To coordinate the secure, compliant, and efficient delivery of exams and related operations within a country or location, ensuring all test-day and post-test activities meet British Council, awarding body, and regulatory standards. The role oversees venue and equipment readiness, delivery partner management, and workforce coordination, while working closely with Planning & Registration, Workforce Resourcing, Venues, and Customer Management teams to align capacity, optimise costs, fulfil customer commitments, and deliver a high-quality candidate experience.

Responsibilities

Coordinate all aspects of secure, compliant, and high-quality test-day and post-test delivery, ensuring adherence to global procedures, security standards, and regulatory requirements.
Oversee venue and equipment readiness, manage confidential exam materials, and coordinate delivery partners and suppliers.
Support workforce deployment and lead operational readiness activities, risk assessments, incident management, and business continuity plans.
Act as the primary operational contact for venues, delivery partners, and test-day teams.
Ensure compliance with safeguarding, exam security, health and safety, and data privacy requirements.
Maintain audit-ready records, risk registers, and contingency plans.
Manage stakeholder relationships, customer communications, and delivery partner performance.
Address operational issues and drive continuous improvement.
Oversee delivery budgets, contracts, supplier performance, and resource utilisation.
Provide operational performance data to support planning and decision-making.
Lead and develop delivery staff and test-day teams, fostering a culture of accountability, security, and excellence.

Requirements

Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
Experience supervising staff or contractors.
Financial accountability and cost optimisation.
Good understanding of regulatory and compliance requirements in education and assessment services.
Bachelor's Degree or equivalent experience.
Strong written and verbal English communication skills.
Candidates must have the legal right to live and work in the job location.

Skills

English Language Skills
Lean Six Sigma qualification

Location

United Kingdom - London

Work Type

Hybrid working

Experience Level

Job Grade: 6/G

Education Level

Bachelor's Degree or equivalent experience

Salary/Compensations

Starts from £25,520

About the Company

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
The British Council is a Disability Confident Employer.
The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
We guarantee an interview for disabled applicants who meet the minimum role requirements.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.