Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Field Service Engineer, you will be the technical expert and advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This role involves diagnosing vehicle concerns, improving dealership service processes, and ensuring excellent customer ownership experiences.

Responsibilities

• Visit assigned dealerships on a regular cadence to review service department health, repair trends, warranty compliance, and technical training.
• Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
• Provide in-dealership repair assistance for escalated technical hotline cases.
• Lead diagnosis and repair strategy for difficult-to-repair vehicles.
• Offer diagnostic guidance and coaching to dealership technicians.
• Support Ford legal counsel, executive liaison, and dispute resolution teams.
• Perform vehicle inspections and complete final repair attempts.
• Serve as a technical expert in depositions, arbitrations, and trials.
• Consult with dealership leadership on technician training and development plans.
• Analyze root causes for involvement in difficult-to-repair vehicles and identify dealership process gaps.
• Present practical solutions to dealership leadership and track follow-up actions.
• Partner with service departments to improve repair processes and warranty expenditures.
• Ensure dealerships maintain essential service tools and equipment.
• Promote Ford’s technician entry, recognition, and retention programs.
• Coach dealership management on leveraging programs to recruit, develop, and retain technicians.

Requirements

• Bachelor’s degree
• 2+ years of automotive dealership diagnosis and repair experience.
• Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
• Valid, unrestricted driver’s license.
• Ability to operate manual transmission vehicles.
• Ability and willingness to travel with overnight stays on a weekly basis.
• 2+ years of experience using Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Strong interpersonal skills, with the ability to command respect, influence without direct authority, and navigate difficult conversations.
• Candidates must be legally authorized to work in the United States.
• Visa sponsorship is not available for this position.

Skills

• Automotive diagnosis and repair
• Technical expertise
• Problem-solving
• Customer service
• Communication
• Interpersonal skills
• Microsoft 365 proficiency

Location

• Field-based
• Hybrid

Work Type

• Hybrid

Experience Level

• 2+ years of experience

Education Level

• Bachelor's degree

Salary/Compensations

• $63,480-$166,200

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days
• Paid parental leave
• New parent ramp-up programs
• Subsidized back-up child care
• Family building benefits (adoption and surrogacy expense reimbursement, fertility treatments)
• Vehicle discount program for employees and family members
• Management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous schedule of paid holidays
• Paid time off
• Option to purchase additional vacation time

About the Company

• Ford Motor Company is an established global company that made history and is transforming the future for its customers, communities, and families.
• We offer a work life that works for you, providing opportunities to build more than vehicles and build what matters.

Equal Opportunity

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
• In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.