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About the Role

As Assistant Boutique Manager, you will play a leading role in the success of the store by supporting the Store Manager to lead, coach and develop the team to achieve sales, customer service, and operational targets. You will be responsible for the smooth running of the store, ensuring the team is aligned with the Boutique and Brand vision, and efficiently taking control of the business in the Boutique Manager's absence. Your role will also involve elevating in-store events and drawing success from them.

Responsibilities

Deliver exceptional customer service
Maximise sales performance and productivity
Team management
Communicate effectively
Build collaborative relationships across department store
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and work environment
Complete any administrative tasks to a high standard and in a timely manner
Be aware of competitor activity and to drive an omni-channel approach

Requirements

Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
Retail operations experience including inventory management and cash reconciliation
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Proven retail management/assistant retail management experience
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilities management and cash reconciliation
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events

Skills

Sales
Customer Service
Retail Operations
Inventory Management
Cash Reconciliation
Retail Point-of-Sale Software
Microsoft Office
Business Planning
Sales Analysis
Staff Scheduling
Facilities Management
Team Leadership
Event Creation
Event Execution
Visual Merchandising (VM)

Location

In-store

Work Type

Full-time
Retail Hours

Experience Level

Supervisory
Management

Benefits

Progressive career opportunities
Outstanding training and development
Competitive remuneration and benefits package

About the Company

Jo Malone London brings the brand’s generosity to life within its boutiques through exceptional customer service, with values of fragrant fun, curiosity, and kindness.
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition.
Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
The Estée Lauder Companies is a bold, diverse community—home to the most creative talent, pushing the boundaries of possibility for 70+ years, inventing the future of beauty.
As a company, The Estée Lauder Companies has always demonstrated strong family values, long-term focus on sustainable growth, and commitment to its people, strengths in creativity and innovation, and focus on global citizenship.