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About the Role
Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, this could be booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly. Note- this is not a high-volume inbound call center, the focus is on the customer needs, building brand loyalty.
Responsibilities
- Proficiently manage incoming and outgoing phone calls using typical contact center technology.
- Communicate verbally and in writing with internal and external customers.
- Prioritize concern resolution and customer satisfaction.
- Prioritize urgent matters while maintaining overall productivity.
- Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.
Requirements
- Completed a High School Certificate
- At least 1 year of work experience in a customer service role.
- Communicates both verbally and in written correspondence at an above average standard.
- Strong verbal and written communication skills
- Detailed listening skills
- Strong customer service, interpersonal, and relationship-building skills
- Time management and ability to prioritize projects and customer needs
- Typing Skills (minimum 30wpm)
- Knowledgeable in MS Office, Email, SMS and Chat
Skills
- Customer service
- Verbal communication
- Written communication
- Active listening
- Case management
- Customer Relationship Management (CRM)
- Interpersonal skills
- Relationship-building
- Time management
- Prioritization
- MS Office
- SMS
- Chat
- Typing (minimum 30wpm)
Location
- Mascot
Work Type
- Monday to Friday
- No weekend work
Experience Level
- At least 1 year of work experience in a customer service role
Education Level
- High School Certificate
Benefits
- Free onsite parking
- Walking distance to Mascot train station
- Tuition Reimbursement
- Employee Assistance Program
About the Company
- Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Equal Opportunity
- Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.