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About the Role

As a Reservations Sales Agent, you will be the first point of contact for guests, handling reservation inquiries promptly and professionally while maximizing revenue through effective upselling. You will deliver passionate and knowledgeable service, ensuring every interaction is friendly and personalized. You will manage guest details in the PMS system, confirm bookings, and maintain clear communication across departments to fulfill special requests.

Responsibilities

Handle all reservation inquiries promptly and professionally.
Maximize revenue through effective upselling.
Deliver passionate and knowledgeable service.
Ensure every interaction is friendly and personalized.
Manage guest details in the PMS system.
Confirm bookings.
Maintain clear communication across departments to fulfill special requests.
Optimize occupancy and meet targets.
Stay informed on promotions.
Maintain strong product knowledge.
Actively promote the Accor Loyalty Program.
Answer calls efficiently.
Share sales leads.
Create seamless experiences for both internal and external guests.

Requirements

Experience in Reservations or Front Office, preferably in a Hotel environment or similar.
Strong knowledge of hotel systems such as OPERA cloud and RESAweb or similar.
Knowledge of Hotel loyalty programs is advantageous.
Strong verbal and written communication skills.
Proven ability to deliver exceptional service and build rapport with guests over the phone.
Experience providing prompt and efficient service including upselling.
Flexible working a variety of shifts including some weekends and public holidays.
Have full working rights in Australia.

Skills

Reservations
Front Office
Hotel systems (OPERA cloud, RESAweb)
Hotel loyalty programs
Verbal communication
Written communication
Customer service
Upselling
Phone communication

Location

Sydney Olympic Park

Work Type

12 month fixed-term contract
Full-Time

Benefits

ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
Family & Friends Discounts on accommodation, services and events
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points
Learn Your Way - Access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network - Connect with over 300,000 Accor professionals globally
$5 duty meals
Complimentary coffee
Free parking on non major event days

About the Company

Accor is one of the world’s leading hospitality groups with over 5,000 properties across 110 countries.
The Sydney Olympic Park precinct brings together three iconic brands: Pullman, Novotel, and Ibis.
The company culture is described as 'Heartist', focusing on creating meaningful experiences and vibrant workplaces.
The precinct is a collaborative, high-energy environment that thrives on diversity, creativity, and genuine connection.