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About the Role

Agave is seeking a smart generalist to become an expert on their product and lead customer implementations. This role offers a unique opportunity to learn a complex B2B product, build customer relationships, drive sales growth, collaborate with engineers, and join a fast-growing team.

Responsibilities

• Lead technical demos and answer technical questions for prospects.
• Guide prospects through how Agave works and position the product within their systems.
• Own customer onboardings end-to-end, from sales handoff to full implementation.
• Configure Agave to meet specific customer needs and train users on product functionality.
• Create and maintain documentation for implementation best practices and FAQs.
• Build strong customer relationships and identify churn risks and upsell opportunities.
• Project manage customer implementations, managing multiple projects simultaneously.
• Create and share detailed implementation plans, timelines, and milestones.
• Troubleshoot issues, escalating to product and engineering teams as needed.
• Identify product feedback, requests, and weaknesses to inform the product roadmap.
• Collaborate with external partners to align onboarding timelines.
• Develop tooling, templates, and automation to scale onboarding processes.
• Standardize and improve onboarding processes for scalability.
• Create customer education materials to reduce manual effort.
• Define and improve internal tracking mechanisms and KPIs for customer onboarding.

Requirements

• 1+ year of experience in a customer-facing role.
• Experience at a SaaS startup or a top consulting firm/elite company with interest in early-stage startups.
• Aptitude for structured troubleshooting and debugging software.
• Demonstrated skill in systems thinking, understanding data types, modules, constraints, and inter-dependencies.
• Ability in context-specific communication, providing clear updates tailored to different audiences.
• Elite project management and organization skills, capable of managing multiple customer implementations.
• Excellent interpersonal skills with high empathy, patience, and relatability.
• Ability to learn industry jargon and answer in-depth questions within 3 months.
• Ability to learn quickly through intensive training.

Skills

• Structured troubleshooting
• Systems thinking
• Context-specific communication
• Project Management
• Customer-Facing communication
• Process Improvement
• B2B SaaS software implementations (preferred)
• Demoing SaaS software (preferred)
• Construction industry familiarity (preferred)
• Accounting concepts (preferred)
• APIs
• SQL
• Postman

Location

• San Francisco

Work Type

• In-Person
• Full-time

Experience Level

• 1+ year of experience

Benefits

• 90% coverage of healthcare costs with multiple plan options.
• 100% 401k match up to 4% of annual salary.
• Annual performance bonuses tied to company growth goals.
• Sizable relocation bonus for out-of-Bay Area residents.
• Bonus for moving within a 15-minute walk of the office.
• Breakfast and dinner stipends.
• Stocked kitchen with coffee, snacks, and drinks.
• On-site gym with various equipment including Peloton.
• Visa sponsorship (H1B, TN, etc.).
• Commuter benefits with pre-tax contributions.
• Full cost of a Muni pass for public transit users.

About the Company

• Agave is building the financial operations platform for the construction industry.
• The company has secured $15M in Series A funding led by Accel, bringing total funding to over $20M.
• Agave is profitable and experiencing rapid growth.
• The company's platform integrates with legacy construction software systems using AI for invoicing, expenses, compliance, and billing.
• Agave has over 550 customers and has been profitable and cashflow positive for over two years.
• Backed by Accel and Y Combinator, with investors from Procore, Autodesk, and Plaid.
• The co-founders have extensive experience, including a previous successful startup (Graphiq, acquired by Amazon).
• Agave operates in a market often overlooked by Silicon Valley.
• The company culture is described as small, scrappy, and high-caliber, focused on building a category-defining company.