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About the Role

The Front Office Manager directly supervises Front Desk staff and department operations, ensuring maximum guest service and efficient hotel operations.

Responsibilities

• Directly supervises Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations.
• Schedules subordinates to maintain adequate staffing levels while adhering to labor standards.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and procedures.
• Ensures maximum guest service through training on hotel amenities, local area, current groups, and banquet functions.
• Monitors Revenue Management systems to position the hotel as a market leader in RevPAR.
• Selects or assists in selecting hotel staff and completes new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise, company, and standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Participates in the preparation of the hotels annual budget.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys and ensures employee wages follow guidelines.
• Performs other duties as assigned by the General Manager or Area Director.

Requirements

• Qualifications

Location

• Austin, TX 78704

Work Type

• Full Time