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About the Role

The Housing Preparation and Support Worker assesses and identifies clients for long-term housing through counseling, referral, and outreach. The role involves providing ongoing support and follow-up services to ensure clients' long-term success in their housing.

Responsibilities

• Implement housing preparation plans with clients, including ID, taxes, and income supports.
• Provide crisis counseling and emotional support to proposed residents.
• Refer clients to appropriate services.
• Assess and identify potential housing needs and readiness for permanent housing in collaboration with staff.
• Assess and triage clients to the appropriate level of housing support.
• Work with clients to identify housing support needs and delivery methods.
• Assist clients with Social Housing wait lists (TAWL, Access Point) and update applications.
• Develop relationships with landlords to facilitate housing access.
• Engage in individualized housing searches with clients.
• Facilitate housing preparation to help clients become potential tenants.
• Arrange steps for clients to move into housing, including income verification and financial arrangements.
• Arrange and maintain regular home visits with tenants.
• Support tenants in maintaining their housing.
• Make referrals to appropriate services.
• Accompany clients to appointments as needed.
• Liaise between property managers and tenants.
• Advocate on behalf of tenants.
• Educate tenants on their responsibilities and rights.
• Hold house meetings as required.
• Case conference with hospitals, doctors, and other support agencies.
• Re-assess housing support needs as required.
• Assist clients with interpersonal skills, self-reliance, community building, and other skills for housing maintenance.
• Plan and implement special events for housing program residents.
• Share responsibility for office staffing within the Homeless, Hostels and Housing department.
• Provide individual support and counseling.
• Mediate conflicts between clients and surrounding individuals.
• Maintain appropriate information for statistics and files.
• Maintain client files.
• Attend department team and agency staff meetings.
• Provide letters for clients.
• Escort clients to hospitals, doctors, court, etc.
• Arrange funerals, notify families, and liaise with police as required.
• Perform other assigned duties.

Requirements

• One year or more of previous experience working in a shelter and/or housing environment.
• One year or more of previous experience assisting clients access and maintain housing.
• Practical knowledge of crisis intervention, conflict resolution, counseling, harm reduction, community service agencies, and the homeless population.
• Demonstrated ability to use sound judgment and perform job duties with minimal supervision.
• Demonstrated ability to problem-solve.
• Demonstrated ability to work sensitively with diverse individuals and groups in a community setting.
• Ability to collaborate with individuals, client groups, agencies, and organizations.
• Knowledge of political, structural, and sociological reasons for homelessness, under housing, and poverty.
• Ability to quickly identify issues and possible solutions.
• Strong written and verbal English language skills.
• Excellent writing skills for social assistance appeals and letters.
• Ability to work with professionals in community agencies and government offices.
• Experience working with seniors.
• Ability to work as an individual and as a team member.
• Must be legally qualified to work in Canada.
• Able to provide a Vulnerable Sector Screening check with a 'Clear' or satisfactory result.

Skills

• Crisis intervention
• Conflict resolution
• Counseling
• Harm reduction
• Community service agency knowledge
• Homeless population knowledge
• Sound judgment
• Problem-solving
• Interpersonal skills
• Self-reliance
• Community building
• Written communication
• Verbal communication
• Collaboration
• Advocacy
• Tenant education
• Mediation

Work Type

• Full-time
• Permanent

Education Level

• Post-secondary education in a relevant field (i.e. certificate, degree, or diploma in social services) preferred.

Salary/Compensations

• $29.87 (Level 3)

About the Company

• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
• Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.
• To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
• Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.