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About the Role

The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via selected clinical tasks. Clinical tasks will be performed within the scope of practice consistent with NYS Education Department rules and regulations.

Responsibilities

• Supplies inventory, stocking and ordering
• Rooming patients
• Taking vitals
• Performing phlebotomy and EKGs
• Specimen collection
• Medical record documentation
• Chart preparations
• Point of care testing (POCT)
• Assisting providers with exams and minor surgical procedures
• Actively supports physicians & nurses
• Enthusiastic participant in departmental meetings
• Actively identify ways to improve processes & service to patients
• Manage demanding workload with accuracy
• Represent the office and staff professionally
• Provide excellent customer service skills with patients, families, staff, physicians, providers, management, vendors, and the public
• Actively guards the confidentiality of sensitive info including patients, staff and the health system
• Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner
• Develop and maintain a collaborative working relationship with patients, families, coworkers, medical staff, management and other health system departments
• Provision of care appropriate to the age of those patients served in a primary or specialty care office setting
• Demonstrates knowledge and principles of growth and development over a life span
• Assure business components of the practice are maintained at an efficient and effective level through time management, keyboarding, and multi-tasking skills
• Work independently to complete job assignments
• Act as a supportive, engaged participant in team based work and meetings
• Ensures all Hospital, State, Federal and other regulatory requirements are met as per job function
• Remains current with certification requirements if certified
• Flexible and willing to travel to other practices upon management request
• Has attention to detail to avoid mistakes

Requirements

• High School Diploma or equivalent required
• BLS certification required

Skills

• Phlebotomy skills preferred or willingness to attain once employed
• EMR experience preferred
• Time management
• Keyboarding
• Multi-tasking skills
• Customer service skills

Location

• Finger Lakes region

Work Type

• Full time
• Days
• Travel on occasion

Experience Level

• Based on Experience

Education Level

• Graduate of an approved program for certification of Medical Office Assistants preferred
• CMOA certification preferred

Salary/Compensations

• $19.64 - $24.50

Benefits

• Health, dental, vision insurance
• Tuition reimbursement up to $6000/year
• Contribution and match on Retirement Plan
• Four weeks paid time off
• Access to Success coaches
• Free parking

About the Company

• Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience!
• Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
• Focus on Employee Wellness: Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach
• Staff Recognition platforms: Shining Stars, CARESCount website

Equal Opportunity

• Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply