Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
As our ServiceNow ITSM Developer, you’ll play a key role in shaping, configuring and maturing AMP’s ServiceNow IT Service Management capability. Working within the ServiceNow Platform Team, you’ll help design and deliver practical, scalable ITSM solutions that align to business and operational needs, while favouring out-of-the-box ServiceNow functionality and industry-leading process alignment wherever possible. This is a hands-on role where you’ll work closely with ServiceNow engineers, administrators, technology teams, business stakeholders and vendors to translate requirements into effective solutions. You’ll help uplift existing capabilities, deliver enhancements, support CMDB, ITOM and CSDM alignment, improve workflows and automation, and contribute to the broader technology transformation journey by enabling better user experiences, operational efficiency and platform innovation across AMP.
Responsibilities
- Shape, configure and mature AMP’s ServiceNow IT Service Management capability.
- Design and deliver practical, scalable ITSM solutions.
- Align solutions to business and operational needs.
- Uplift existing capabilities.
- Deliver enhancements.
- Support CMDB, ITOM and CSDM alignment.
- Improve workflows and automation.
- Contribute to the broader technology transformation journey.
Requirements
- Strong ServiceNow ITSM experience.
- Ability to configure, enhance and support ITSM modules and capabilities in a complex enterprise environment.
- Experience with ServiceNow platform tools such as Flow Designer, Workflow Data Fabric and App Engine Studio.
- Experience across scripting, APIs, workflows, dashboards, reports, notifications and integrations with other ServiceNow modules and third-party systems.
- Strong consulting, problem-solving and stakeholder engagement capability.
- Ability to understand technically complex issues and explain them clearly to different business audiences.
- Ability to translate business needs into technology requirements.
- Ability to contribute to solution design and platform standards.
- Ability to build trusted relationships across technology, risk, business and vendor teams.
- Adapt from BAU to the ambiguous with ease.
- Commitment, grit and growth mindset.
- Ability to jump in and deliver across a variety of areas.
- Ability to hold your own.
Skills
- ServiceNow ITSM
- ServiceNow platform tools
- Flow Designer
- Workflow Data Fabric
- App Engine Studio
- Scripting
- APIs
- Workflows
- Dashboards
- Reports
- Notifications
- Integrations
- Consulting
- Problem-solving
- Stakeholder engagement
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Senior
Education Level
- ServiceNow certifications such as CSA, Certified Implementation Specialist – ITSM and ITIL Foundation will be highly regarded
Benefits
- Health and wellbeing support
- Opportunities to volunteer, fundraise and give back to the community
About the Company
- AMP is a nimbler business with new leadership and thinking, redefining financial services.
- We help people with their banking, super, retirement and finances.
- We have been in operation for over 170 years.
- We aim to add to the prosperity of Australia and its people.
- We are transforming an iconic Australian brand for the future.
Equal Opportunity
- We believe in the power of inclusion and diversity.
- We are dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
- We are committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.
- We enthusiastically encourage candidates from these backgrounds to apply.