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About the Role

As part of the Operations team based in London, you will play a key role in delivering high service levels to clients while developing valuable skills across client support, operations, and technology in the exciting ‘fitness as a benefit’ sector.

Responsibilities

• Support Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing.
• Respond to customer emails regarding billing issues, outstanding payments, and dashboards, while liaising with Sales teams and following existing processes.
• Manage client onboarding, create clients in systems, and ensure the accuracy of client data and contracts.
• Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap, including tool migrations, customer experience improvements, and process automation.
• Improve and optimize processes for efficiency by identifying friction points, automation opportunities, and documenting processes.
• Produce regular reports and analyze them to track SLAs and KPIs.

Requirements

• Minimum 3 years in a similar B2B role.
• Previous experience in client communication, customer administration, and customer satisfaction is essential.
• Excellent written and verbal communication skills.
• Highly organised and committed, with strong interpersonal skills when dealing with corporate clients.
• Adaptable, attentive, and empathetic, able to tailor communication to different internal and external stakeholders and provide customer-centric solutions that are commercially viable.
• Fluent written and spoken English.

Skills

• Salesforce
• Intercom
• Gemini
• N8N
• Claude

Location

• London

Work Type

• Hybrid Working
• Full-time

Experience Level

• Minimum 3 years

Education Level

• Degree level or equivalent in a business-related field

Salary/Compensations

• £35,000 - £39,500

Benefits

• Free use of fitness venues across the Hussle network in the UK
• Flexible working hours
• 26 days of vacation per year
• Mentoring Program
• Work 2-3 days per week in our central London office
• On-site gym
• Fresh fruit, tea, coffee
• Discounts through employee benefits portal
• Annual workation (up to 4 weeks)
• Additional private health insurance

About the Company

• Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace.
• We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass.
• EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions.
• EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software.
• EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
• EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

Equal Opportunity

• All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.