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About the Role

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is to use health data to unlock unprecedented insight into human health and disease. This role is ideal for someone who enjoys owning complex workflows, bringing structure to moving pieces, and solving operational problems in a fast-growing healthcare environment.

Responsibilities

Own the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-live
Coordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on time
Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches moving
Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early
Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience
Investigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolution
Maintain operational dashboards, trackers, and reporting to provide visibility into program health and performance
Identify recurring issues and help implement process improvements
Build strong working relationships with customers, laboratory partners, and fulfillment providers
Document workflows, processes, and best practices

Requirements

Operations experience: 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar
Ownership mindset: drives things to the finish line without needing constant direction
Launch and project execution: coordinating launches, implementations, or operational programs
Problem solving: digs into root causes and coordinates the right people to resolve
Cross-functional communication: comfortable with customers, labs, fulfillment, and internal teams
Data-driven mindset: comfortable with spreadsheets, dashboards, and metrics
Process improvement: has improved workflows, documentation, or systems before
Healthcare interest: healthcare/diagnostics/lab ops/at-home testing experience a plus
Experience with labs, diagnostics, or healthcare operations (nice to have)
Experience supporting at-home testing or medical device programs (nice to have)
Experience with 3PL providers (nice to have)
Experience managing customer implementations or launches (nice to have)
Familiarity with Looker, Tableau, or similar (nice to have)
Only hire folks physically based in GMT and EST timezones
Do not sponsor visas right now given our stage

Skills

Operations
Healthcare Operations
Logistics
Supply Chain
Customer Operations
Implementation
Project Execution
Problem Solving
Cross-functional Communication
Data Analysis
Process Improvement
Spreadsheets
Dashboards
Metrics Tracking
Workflow Management
Customer Relationship Management
Laboratory Coordination
Fulfillment Coordination
Looker
Tableau

Location

NYC metro
remote

Work Type

remote

Experience Level

3+ years

Salary/Compensations

$80,000 - $95,000

Benefits

Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave

About the Company

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.