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About the Role

We are seeking a product designer who can design, prototype, and ship software that delights users. The ideal candidate will create a cohesive, quiet, and precise product experience, enabling clinicians to spend less time fighting software and more time with patients. This role involves designing directly against real customer requests, managing diverse customer needs across different regions, and owning the connective tissue of the product to ensure consistency.

Responsibilities

Design and ship features in response to live customer requests, transforming asks into solutions within days.
Manage design across multiple customers and countries, determining when local nuances require unique solutions versus core pattern adjustments.
Own product design quality, identifying and rectifying inconsistencies before release.
Collaborate directly with engineers on design, prototyping, and shipping without handoffs.
Gain deep customer understanding to address underlying problems, not just stated requests.
Explore and define the look and feel of AI-powered clinical software.
Contribute to a design system that supports consistency through components, tokens, and patterns.
Address CSS fixes, build prototypes, and open PRs for polish.
Share work early, provide constructive critique, and elevate the team's standard of craft.

Requirements

4+ years of product design experience, with a focus on shipped/built work.
A belief that great products can transform a user's day.
A portfolio demonstrating visible craft and emotional resonance.
Proficiency in Figma and experience shipping code using tools like Cursor or Claude.
A proactive approach to information gathering and a willingness to adapt based on evidence.
Ability to manage significant variation in design requirements simultaneously.
Passion for AI, demonstrated through hands-on building or prototyping.
A preference for building over requesting.
Confidence in one's thinking while remaining open to feedback and alternative ideas.

Skills

Product Design
Prototyping
Figma
CSS
AI
Design Systems

Location

North America

Work Type

Full-time
Remote

Experience Level

Mid-level
Senior

Benefits

Healthcare
Dental
Vision
401k with 3% company match
$700 annual learning and development budget
$100/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $7,000
Four weeks of work from anywhere per year
Serious equity

About the Company

Heidi is building the future of healthcare with an AI Care Partner, aiming to double global healthcare capacity and strengthen human connection.
Our clinical AI products have processed data from 73 million patient visits and support over 2.5 million patient sessions weekly in 190+ countries.
We address the failure of healthcare systems where clinicians spend excessive time on documentation, eroding the human connection in medicine.
We have achieved product-market fit with a popular freemium medical scribe and are now expanding our offerings.
We are a team of medicos, engineers, builders, and designers dedicated to solving real-world healthcare challenges.
We prioritize sustainable performance, mental health, and trust, operating on outcomes rather than process.
We are committed to building something that matters and holding ourselves to a high standard because healthcare demands it.