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About the Role

The Senior Director, Technology Program Manager (TPMO) is a strategic leader responsible for shaping, scaling, and maturing the TPMO function and operational capabilities across the Early Warning Systems Technology Organization. This role drives enterprise-level alignment, execution excellence, operational efficiency, cross-team integration, and strategic programs across complex technical and business domains.

Responsibilities

Establish and lead a scalable TPMO function that drives strategic clarity, operational rigor, and organizational alignment across the CTO.
Define and implement CTO-wide program management standards, delivery frameworks, and operating mechanisms that improve predictability, throughput, and quality.
Partner with CTO LT to translate multi-year strategies into portfolios, roadmaps, and measurable execution plans.
Drive continuous improvement and organizational maturity by identifying systemic friction points and implementing mechanisms that simplify processes and enable teams to move faster.
Lead the planning and delivery of the most complex and cross-functional initiatives that span product, engineering, security, risk, compliance, and operations.
Oversee a portfolio of interdependent workstreams, ensuring appropriate resourcing, sequencing, risk management, and alignment with business priorities.
Establish clear, consistent reporting mechanisms that provide insight into business outcomes, delivery health, dependencies, and risk-mitigation plans for executive audiences.
Partner with CFO organization to ensure project alignment with budgetary commitments.
Serve as an escalation point and unblocker for critical initiatives, driving clarity, removing obstacles, and ensuring decisions are made quickly.
Provide leadership that connects technical and business stakeholders, ensuring end-to-end solutions are well-designed, feasible, and aligned with long-term architectural strategies.
Collaborate with engineering leadership to shape high-level requirements and influence technical decisions where needed.
Influence organizational behavior and decision-making through data-driven insights, strong storytelling, and constructive challenge.
Build and grow a high-performance team of Program Managers; champion career development, role clarity, and best practices.
Nurture an inclusive, high-trust environment that fosters collaboration, accountability, and continuous learning.
Lead strategic culture initiatives such as Women in Technology, engineering community engagement, and leadership forums.
Ensure operational, engineering, and delivery processes comply with regulatory, audit, security, and risk frameworks.
Ensure alignment of delivery with SDLC and PDLC best practices.
Establish clear governance mechanisms, ensuring transparency, accountability, and appropriate executive oversight.
Proactively identify risks across portfolio areas, develop mitigation strategies, and influence stakeholders to take timely action.
Drive the annual planning process (inclusive of workforce planning) for CTO, ensuring alignment to strategic priorities, capacity, and budget.
Partner with Finance and HR to ensure long-term resourcing, investment planning, and organizational scaling are well-managed.

Requirements

Bachelor’s degree in business, engineering, project management, or related field.
15+ years of experience leading complex, cross-organizational technical and business programs.
10+ years of people leadership experience with proven success building and leading high-performing PMO organizations.
Strong understanding of technical concepts, system architecture, and engineering workflows sufficient to drive alignment and ask the right questions.
Demonstrated success leading large-scale transformation and organizational change in highly regulated or complex environments.
Exceptional communication skills: able to influence at all levels, and manage ambiguity with clarity and confidence.
Proven ability to architect processes and mechanisms that scale across teams and functions.
Strong strategic thinking, analytical ability, and operational leadership.
Experience in financial services, fintech, or similarly regulated industries.
Certifications such as Agile/Scrum, PMP, PMI-ACP, Lean Six Sigma, or equivalent.
Demonstrated leadership in culture-building initiatives (Women in Engineering, DEI, engineering community building).
Experience shaping and governing enterprise operating models.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
This position is ineligible for employment Visa sponsorship.

Skills

Program Management
Technology Program Management
Operational Excellence
Strategic Planning
Portfolio Management
Roadmap Development
Risk Management
Change Management
Cross-functional Collaboration
Technical Acumen
People Leadership
Organizational Development
Governance
Compliance
Budget Management
Agile/Scrum
PMP
PMI-ACP
Lean Six Sigma

Location

Scottsdale
San Francisco
Chicago
New York
Phoenix, AZ
Chicago, IL
San Francisco, CA

Work Type

Hybrid

Experience Level

Senior Director
15+ years of experience
10+ years of people leadership experience

Education Level

Bachelor’s degree in business, engineering, project management, or related field.

Salary/Compensations

$200,000 - $250,000 (Phoenix, AZ/ Chicago, IL)
$240,000 - $300,000 (San Francisco, CA)

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees
Generous PTO for Non-Exempt (hourly) employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.