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About the Role

KLA's MACH division develops advanced software solutions that help customers ensure stable and efficient production processes. The Customer Application Engineer will support US semiconductor customers, driving process optimization and product adoption through close collaboration with customers and internal teams.

Responsibilities

• Advise and support customers on process optimization and structural improvements in lithography and metrology departments.
• Use technical expertise and MACH Analytics software to address customer challenges and improve manufacturing performance.
• Collaborate closely with customers on-site to evaluate and validate new software modules.
• Develop and implement product applications for MACH Analytics software to deliver maximum customer value.
• Support new product introductions, including characterization, alpha and beta testing, and pilot tools during factory startup phases.
• Identify customer needs and contribute to defining future product capabilities.
• Develop and review feature requirements.
• Design and execute test plans, collect data, and perform detailed analyses.
• Publish results, insights, and recommendations.
• Create Best Known Method (BKM) documents, application notes, and related technical materials.
• Transfer product and application knowledge to Field Application teams.
• Perform product diagnosis and resolve hardware and software issues.
• Interface with systems and software engineering teams to ensure timely and effective problem resolution.
• Generate demo and test reports for internal stakeholders and customers.
• Conduct new product demonstrations and technical training for customers and internal teams.
• Showcase differentiated product performance to support sales and product adoption.
• Support KLA business units in achieving account and strategic goals.

Requirements

• Experience in the semiconductor industry, with a strong focus on lithography.
• Hands-on experience with exposure tools is strongly preferred.
• University degree in Engineering, Physics, or another relevant natural science discipline.
• Excellent written and spoken English.
• Strong communication skills and a customer-focused mindset.
• Ability to travel, domestic and international, 25% target, to support customers.

Skills

• Lithography
• Process optimization
• Metrology
• MACH Analytics software
• Product applications
• New product introductions
• Characterization
• Alpha and beta testing
• Pilot tools
• Feature requirements
• Test plan design and execution
• Data analysis
• Technical documentation
• Product diagnosis
• Hardware and software issue resolution
• Systems and software engineering interface
• Demo and test reporting
• Technical training
• Python programming skills (nice to have)

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• Master's Level Degree and 0 years related work experience
• Bachelor's Level Degree and 2 years related work experience

Education Level

• University degree in Engineering, Physics, or another relevant natural science discipline
• Master's Level Degree
• Bachelor's Level Degree

Salary/Compensations

• $83,100.00 - $141,300.00 Annually

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off
• Paid company holidays
• Family care and bonding leave

About the Company

• KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
• Virtually every electronic device is produced using KLA's technologies.
• KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
• KLA focuses on innovation and invests 15% of sales back into R&D.
• Expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers.
• The MACH team's mission is to collaborate with customers to innovate technologies and solutions that detect and control highly complex process variations.
• With over 40 years of semiconductor process control experience, chipmakers rely on KLA.
• The MACH team develops leading-edge solutions for patterning process analytics and control technologies.
• KLA is the most sophisticated and successful process-control company in the semiconductor industry.

Equal Opportunity

• KLA is proud to be an Equal Opportunity Employer.
• KLA will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.