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About the Role

As a Client Service Manager on the Commercial team at Gallagher, you will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You will help build strong relationships, solve challenges, and ensure every interaction adds value, contributing to client growth and innovation.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services.
• Build and maintain strong relationships with clients and carrier partners through timely responses and excellent customer service.
• Address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, encouraging learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Utilize Gallagher’s technology to enhance productivity and streamline processes.
• Manage multiple priorities effectively, ensuring timely completion of tasks and meeting client expectations.

Requirements

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience OR High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Skills

• Client service
• Claims management
• Microsoft Office proficiency
• Relationship building
• Adaptability
• Collaboration

Location

• Remote

Work Type

• Full-time

Experience Level

• 3+ years
• 8+ years

Education Level

• Bachelor's degree
• High School degree/GED

Salary/Compensations

• Competitive compensation

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• Gallagher helps clients face risk with confidence, enabling them to grow, lead, and innovate.
• The company offers a digital ecosystem with client-centric consulting tools, advanced data, and analytics.
• Gallagher fosters a culture grounded in teamwork, integrity, and a commitment to doing the right thing.
• The company values curiosity, new ideas, and empowers employees to take ownership of their careers.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).