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About the Role
Westpac is seeking experienced Product Managers to join their Product Management & Governance team. This role is critical for supporting the performance, governance, and continuous improvement of Home Lending products, aiming to help Australians achieve home ownership goals while ensuring strong customer outcomes, operational excellence, and regulatory compliance.
Responsibilities
- Support the management and governance of Westpac's mortgage product portfolio.
- Lead or contribute to product reviews, governance forums, and regulatory obligations.
- Analyze product performance, customer outcomes, and emerging risks.
- Drive remediation activities and continuous improvement initiatives.
- Partner with Risk, Compliance, Technology, and Operations teams to deliver product enhancements.
- Support system changes, incidents, issue resolution, and customer outcomes.
- Manage regulatory communications, reporting, and governance requirements.
- Contribute to the successful delivery of key business and customer initiatives.
Requirements
- Product Management experience within Banking, Financial Services, or a heavily regulated industry.
- Strong understanding of risk, governance, and compliance frameworks.
- Ability to analyze data and identify product improvement opportunities.
- Experience working across multiple stakeholder groups to deliver outcomes.
- Strong problem-solving, communication, and influencing skills.
- Customer-focused mindset with a passion for delivering positive outcomes.
- Experience within Home Lending, Mortgages, or Consumer Banking is highly regarded.
Skills
- Product Management
- Risk Management
- Governance
- Compliance
- Data Analysis
- Stakeholder Management
- Problem-Solving
- Communication
- Influencing
- Customer Focus
Location
- Australia
Work Type
- Permanent
- 13-month secondment
Salary/Compensations
- Excellent Salary + Bonus + Benefits
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Flexible and supportive working arrangements
- Opportunities to give back through volunteering initiatives
About the Company
- Westpac is committed to helping Australians achieve their home ownership goals.
- Westpac aims to deliver strong customer outcomes, operational excellence, and regulatory compliance.
- Westpac is one of Australia's leading financial institutions.
- Westpac's mission is to become their customers' #1 banking partner for life.
Equal Opportunity
- Westpac is committed to creating a supportive and inclusive community.
- Westpac welcomes everyone – no matter their age, gender, background, or abilities.
- Westpac provides additional support to welcome veterans, Indigenous Australians, and the neurodiverse community.
- Information on adjustments during the recruitment process is available on their FAQs and how to contact us page.