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About the Role

Wise is seeking an Operational Risk Manager to oversee daily operational risk and issue management for Wise US Inc and Wise Canada. This role involves data analysis, process coordination, and problem-solving using AI to support risk reporting for committees and the board. You will collaborate with Product, Compliance, and business teams to analyze issues and risk trends, translating them into comprehensive reports.

Responsibilities

Support the monthly issues management process by coordinating with issue owners, obtaining status updates, maintaining data quality, and ensuring compliance with documentation standards.
Assist first-line teams in documenting issues and entering them into AuditBoard / Optro, providing guidance on required fields, descriptions, risk ratings, action plans, due dates, and remediation evidence.
Guide teams through AuditBoard / Optro workflows, including managing target date extensions, routing, status updates, and closure requirements.
Compile and maintain monthly Issues Forum materials, working with business functions to ensure timely and complete updates.
Support the documentation of issue risk acceptances, ensuring risks, mitigating factors, residual risk, approvals, and review expectations are clearly captured.
Identify opportunities to enhance issue management routines for improved risk visibility, accountability, and remediation.
Support quarterly Operational Risk assessments for Wise US Inc. and Wise Canada by gathering KRIs, issues, incidents, operational loss data, and stakeholder narratives.
Analyze operational loss, incident, and issue data to identify trends, root causes, emerging risks, and potential control weaknesses.
Help prepare clear, concise narratives for Risk Committee and Board materials, with stakeholder and senior leadership review.
Coordinate KRI data collection from stakeholders and maintain supporting materials for committee reporting.
Support the maintenance of governance materials, ensuring timely, accurate, and useful reporting for decision-making.
Gain exposure to board governance processes and understand risk reporting flow to senior leadership and governance forums.
Review product documentation and complete operational risk assessment templates for new products, identifying risk scenarios and documenting controls.
Support the control framework buildout by conducting interviews with process owners, documenting existing controls, and completing control mapping templates.
Collect and compile Key Risk Indicator (KRI) data from teams for ongoing risk monitoring and tracking.
Support incident deep-dives, process improvement initiatives, and other ad-hoc risk projects.

Requirements

Comfortable pulling data from multiple systems and dashboards.
Ability to synthesize disparate data sources into clear, actionable insights.
Experience with manual data gathering and identifying opportunities for automation.
Ability to spot trends and ask relevant follow-up questions.
Strong Excel skills (VLOOKUPs, pivot tables).
2-4+ years in operational risk, risk assessments, incident or issues management, or operational controls.
Understanding of operational risk fundamentals (incidents, issues, controls, risk ratings, KRIs).
Familiarity with risk frameworks and their connection to business outcomes.
Experience with risk assessments, incident management, or similar risk functions.
Experience preparing materials for senior leadership or governance committees preferred.
Comfortable interviewing business owners and asking clarifying questions.
Ability to translate technical risk concepts into business language for varied audiences.
Ability to coordinate across teams and chase down stakeholders.
Strong written communication skills for executive-level reporting.
Demonstrated use of AI tools (ChatGPT, Claude, etc.) for analysis, documentation, and automation.
Comfortable learning and adapting to new GRC and risk tools.
Interest in exploring AI applications for operational efficiency and reporting automation.
Data-driven mindset with ability to translate complex data into clear insights.
Background in fintech (payments, lending, BNPL, crypto, trading platforms), or similar financial services environment.
Familiarity with Auditboard or other GRC platforms (ServiceNow, Archer, LogicGate) is a plus, but willingness to learn is more important.
Deep understanding of payment ecosystems, including ACH, card networks, cross-border remittances, and the mechanics of disputes and chargeback recoveries.
Proven background managing operational risk within a high-growth fintech, payment processor, or digital-first financial services environment.
Experience overseeing the end-to-end issues management lifecycle, from initial identification through to effective remediation tracking.
Hands-on experience with risk assessment methodologies, including RCSAs, RAUs, and comprehensive process-level control mapping.
Ability to develop meaningful Key Risk Indicators (KRIs) and translate complex data into executive-ready risk reporting.
Background in control testing, quality assurance (QA), or continuous monitoring to ensure operational resilience.
Proficiency in AuditBoard, Optro, or comparable GRC platforms to drive centralized risk visibility.
Technical skill set utilizing SQL, Tableau, Power BI, or Superset to synthesize data into actionable visualizations.
Interest in leveraging AI-powered tools for advanced analysis, automated documentation, and operational efficiency.
Analytically sharp and enjoys working with data.
Interested in eliminating manual work through automation and AI.
Comfortable with ambiguity and can figure things out independently.
Ability to balance attention to detail with big-picture thinking.
Credible stakeholder who can push back on business teams when necessary.
Understanding of payments/fintech and ability to ask smart questions about operational risks.

Skills

Data Analysis
Process Coordination
AI-powered Problem Solving
Risk Management
Issues Management
Reporting
Data Synthesis
Excel (VLOOKUPs, Pivot Tables)
Risk Assessments
Operational Controls
Risk Frameworks
Facilitation
Communication
Stakeholder Management
Written Communication
AI Tools (ChatGPT, Claude)
GRC Tools
SQL
Tableau
Power BI
Superset

Location

Austin, TX

Work Type

Hybrid

Experience Level

2-4+ years

Salary/Compensations

USD 112500 - USD 152500

Benefits

Relocation assistance package available for qualified candidates

About the Company

Wise is a global technology company building the best way to move and manage the world’s money.
Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making/receiving international payments.
As part of the team, you will be helping create an entirely new network for the world's money.
Wise believes teams are strongest when they are diverse, equitable and inclusive.
Wise has a truly international team and celebrates its differences.
Inclusive teams help Wise live its values and ensure every Wiser feels respected, empowered to contribute towards its mission and able to progress in their careers.

Equal Opportunity

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.