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About the Role
Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join their Front Office team. This role involves supporting Front Office operations and delivering exceptional guest experiences from arrival to departure.
Responsibilities
- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
- Manage guest check-ins, check-outs and account enquiries using Opera PMS
- Assist with reservations, switchboard calls and general Front Office administration
- Respond to guest enquiries, requests and concerns positively and promptly
- Support concierge, reception and other Front Office duties as required
- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
- Maintain accurate guest records, handovers and daily Front Office documentation
- Promote hotel facilities, services and Accor loyalty programs
Requirements
- A genuine passion for hospitality and creating memorable guest experiences
- Previous Front Office, reception or customer service experience is preferred
- Experience using Opera, Fidelio or HOTSOS is highly regarded
- Strong communication, organisation and problem-solving skills
- A positive attitude with the ability to work effectively within a team
- Immaculate grooming and professional presentation
- Full Australian working rights
- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays
Skills
- Opera PMS
- Fidelio
- HOTSOS
- Communication
- Organisation
- Problem-solving
Location
- Sydney
Work Type
- Full-Time
- Permanent
Benefits
- Work alongside experienced hospitality leaders
- Endless career opportunities across Accor's global network
- Discounted accommodation and Food & Beverage worldwide from day one
- Complimentary car parking and dry cleaning
- Annual Service Recognition and Accor Tenure Milestone celebrations
- Industry-leading leave policies
- Access to the Accor Employee Assistance Program
- Exclusive Accor partner benefits and discounts
About the Company
- Are you a master of first impressions with a passion for hospitality and people?
- Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.
- At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.
- At Accor, we believe Hospitality is a Work of Heart.
- By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.