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About the Role
The Client Care Specialist 1 (CCS1) plays a pivotal role in ensuring the seamless operation of our healthcare and wellness center, providing patients with the best client experience and highest standard of care. CCS1s enhance AHF's reputation through excellence in patient care, retention, operational efficiency, and adaptability, transitioning between HIV testing, administrative, and front office duties.
Responsibilities
- Perform duties related to HIV testing.
- Process patient referrals.
- Identify and verify insurance coverage.
- Perform front office administrative duties.
- Participate in cross-functional rotations.
- Collaborate with other AHF employees and departments.
Requirements
- Must embody AHF Core Values and Mission.
- Must be adaptable in a dynamic environment.
- Must be accountable to multiple leaders.
- Must go above and beyond to meet patient needs.
Skills
- Cross-functionality
- Adaptability
- HIV testing
- Administrative duties
- Front office operations
- Client experience
- Patient care
- Operational efficiency
- Insurance verification
- Referral processing
About the Company
- Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation.
- AHF's mission is to provide cutting edge medicine and advocacy, regardless of ability to pay.
- AHF provides access to the latest HIV treatments for all who need them through healthcare centers, pharmacies, health plan, research and other activities.
- AHF has a collaborative organizational structure.
- AHF's core values are: Patient-Centered, Value Employees, Respect for Diversity, Nimble, Fight for What’s Right.