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About the Role

The Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations.

Responsibilities

• Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
• Serve as the primary escalation point for clients, maintaining trusted executive-level relationships.
• Partner with clients to identify service improvements, operational efficiencies, and growth opportunities.
• Drive operational profitability, cost discipline, and margin improvement across assigned programs.
• Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
• Ensure delivery operations meet internal governance, audit, and compliance standards.
• Lead, develop, and coach Managers and cross-functional delivery teams.
• Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
• Build succession plans and strengthen leadership bench strength.
• Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
• Identify delivery risks early and implement effective mitigation plans.
• Partner with audit, compliance, and legal teams during client reviews and audits.
• Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
• Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level.
• Minimum of 2 years of delivery management experience within a comparable organization.
• Demonstrated success leading large, multi-site organizations.
• Strong experience managing client contracts, SLAs, financial performance, and escalations.
• Proven ability to lead effectively through complexity, ambiguity, and regulated environments.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).

Skills

• Client Relationship Leadership
• Operational Excellence & Financial Acumen
• Risk, Compliance & Governance
• Talent Development & Organizational Leadership
• Strategic Thinking & Execution

Location

• Onsite

Work Type

• Onsite
• Full-time

Experience Level

• 10+ years of progressive experience in service delivery, operations, or client management roles
• Minimum of 2 years of delivery management experience
• 5+ years of delivery management experience in a comparable organization (Preferred)
• 5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management (Preferred)

Education Level

• Bachelor’s degree or equivalent experience

Salary/Compensations

• $97,790 - $127,000
• May be eligible for a bonus or incentive

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

About the Company

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
• At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
• With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Equal Opportunity

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
• People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.