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About the Role

This role is responsible for overseeing large-scale operations, leading high-performing teams, and partnering closely with state clients to ensure service excellence for the New York Centralized Support Collection and Enforcement Project.

Responsibilities

• Lead and manage a team of 150-200 employees responsible for processing and disbursing child support payments.
• Oversee operations for New York State’s Child Support Customer Call Center.
• Develop and maintain strong, collaborative relationships with onsite New York State clients.
• Ensure day‑to‑day operations run smoothly and align with company quality and performance standards.
• Partner with leaders across multiple locations to drive efficiencies, share best practices, and support continuous improvement.
• Meet regularly with stakeholders to review program performance, address challenges, and align goals.

Requirements

• Minimum of three (3) years of management experience supporting major operations, data center operations, customer support services, payment processing, and/or transaction processing.
• Strong communication, interpersonal, and leadership skills.
• Excellent organizational and people management capabilities.
• Proficiency with Microsoft 365.
• Ability to work extended and weekend hours, as business needs require.

Location

• Onsite

Work Type

• Onsite

Experience Level

• 3+ years management experience

Education Level

• Bachelor’s degree
• Bachelor’s degree in business administration

Salary/Compensations

• $77,700 - $101,000

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation or sick time

About the Company

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
• At Conduent, we want you to be yourself.
• We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
• At Conduent, we are one team, one mission.
• We understand that our success is directly related to the success of our associates.
• With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Equal Opportunity

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
• People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.